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- Tasks: Support the store team in driving sales and delivering exceptional customer service.
- Company: Join Majestic Wine, the UK's largest specialist wine retailer with over 200 stores.
- Benefits: Enjoy competitive pay, up to 20% staff discount, and career development opportunities.
- Why this job: Be part of a dynamic team revolutionising retail while sharing your passion for wine.
- Qualifications: Must have excellent communication skills and a full UK/EU driving licence.
- Other info: Flexible hours with a focus on personal growth and learning about wines.
Fancy joining the UK\’s number one Wine Specialist on a part-time basis?
Majestic Wine Rugby are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that\’s revolutionising retail!
Who are we?
Majestic is the UK\’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores – including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic\’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.
The Role
As a Sales Assistant you\’ll be supporting your store team with driving sales performance and the day-day running of your store. You\’ll deliver exceptional customer service and experience to optimise KPI performance.
Job Specifics:
- Contract: Permanent
- Hours: 9 Hours Per Week
- Must be able to work weekends and evenings
- Driving is a key part of this position so being comfortable driving one of our company vans is essential.
Key Responsibilities
At Majestic Wine our Customers are at the heart of everything we do. In this role, you\’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
Therefore, we are looking for people who:
- Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
- Involvement in all operational tasks required for the day-day operational running a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic\’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required
- Excellent time-management, delegation and problem-solving skills
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
- Self-motivated, able to thrive when working alone and as part of a team
- A can-do attitude with a passion for seeing problems through to solutions
- Adaptable and resilient to meet the ever-changing demands of our business
- Excellent communication and time management skills
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What is in it for you:
- Competitive Salary
- Up to 20% staff discount
- Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Uniform provided
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company sick pay scheme.
We look forward to receiving your application! Together we are Majestic! #TWAM
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Majestic Wine Retail Sales Assistant - Rugby (9 Hours) employer: Majestic Wine Warehouses LTD
Contact Detail:
Majestic Wine Warehouses LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Majestic Wine Retail Sales Assistant - Rugby (9 Hours)
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being able to discuss specific wines, spirits, and beers confidently will show your passion and knowledge during the interview.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to deliver exceptional service, which is crucial for this position.
✨Tip Number 3
Show your enthusiasm for learning by mentioning any relevant courses or training you've undertaken, especially related to wine or customer service. This aligns well with Majestic's focus on staff development and WSET qualifications.
✨Tip Number 4
Be prepared to discuss how you can contribute to driving sales and meeting KPIs. Think of specific strategies or ideas you could implement to enhance store performance and customer loyalty.
We think you need these skills to ace Majestic Wine Retail Sales Assistant - Rugby (9 Hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Assistant role at Majestic Wine. Emphasise any customer service experience, sales achievements, and your ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wine and customer service. Mention why you want to work for Majestic Wine specifically and how you can contribute to their goals of driving sales and delivering exceptional customer experiences.
Showcase Your Wine Knowledge: If you have any prior knowledge or experience with wine, make sure to include it in your application. If not, express your eagerness to learn and mention your intention to pursue the WSET qualification.
Highlight Your Availability: Since the role requires weekend and evening availability, clearly state your availability in your application. This shows that you are flexible and ready to meet the job requirements.
How to prepare for a job interview at Majestic Wine Warehouses LTD
✨Show Your Passion for Wine
Make sure to express your enthusiasm for wine and customer service during the interview. Share any personal experiences or knowledge you have about different wines, as this will demonstrate your commitment to learning and growing in the role.
✨Highlight Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Majestic Wine values a customer-centric approach, so showcasing your ability to create memorable shopping experiences will set you apart.
✨Demonstrate Teamwork and Initiative
Be ready to discuss how you work well in a team and take initiative. Mention any experiences where you've contributed to team goals or improved processes, as this aligns with the company's focus on driving store performance.
✨Prepare for Practical Questions
Since driving is a key part of the role, be prepared to discuss your driving experience and comfort level with operating company vans. Additionally, think about how you would handle various operational tasks in the store to show your readiness for the role.