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- Tasks: Support the store team in driving sales and delivering exceptional customer service.
- Company: Join Majestic Wine, the UK's largest specialist wine retailer with over 200 stores.
- Benefits: Enjoy competitive pay, up to 20% staff discount, and career development opportunities.
- Other info: Flexible hours with evening and weekend shifts; uniform provided.
- Why this job: Be part of a dynamic team revolutionising retail while sharing your passion for wine.
- Qualifications: No prior experience needed; just a can-do attitude and a willingness to learn about wine.
Fancy joining the UK\’s number one Wine Specialist on a part-time basis?
Majestic Wine Northampton are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that\’s revolutionising retail!
Who are we?
Majestic is the UK\’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores – including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic\’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.
The Role
As a Sales Assistant you\’ll be supporting your store team with driving sales performance and the day-day running of your store. You\’ll deliver exceptional customer service and experience to optimise KPI performance.
Job Specifics:
- Contract: Permanent
- Hours: 12 Hours Per Week
- You would need to be available for evening and weekend work
Key Responsibilities
At Majestic Wine our Customers are at the heart of everything we do. In this role, you\’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
Therefore, we are looking for people who:
- Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
- Involvement in all operational tasks required for the day-day operational running a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic\’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required
- Excellent time-management, delegation and problem-solving skills
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
- Self-motivated, able to thrive when working alone and as part of a team
- A can-do attitude with a passion for seeing problems through to solutions
- Adaptable and resilient to meet the ever-changing demands of our business
- Excellent communication and time management skills
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What is in it for you:
- Competitive Salary
- Up to 20% staff discount
- Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Uniform provided
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company sick pay scheme.
We look forward to receiving your application! Together we are Majestic! #TWAM
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Majestic Wine Retail Sales Assistant - Northampton (12 Hours) employer: Majestic Wine Warehouses LTD
Contact Detail:
Majestic Wine Warehouses LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Majestic Wine Retail Sales Assistant - Northampton (12 Hours)
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being able to discuss specific wines, spirits, and beers confidently will show your passion and knowledge during the interview.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've provided exceptional service in previous roles. Highlighting your ability to create memorable experiences for customers can set you apart from other candidates.
✨Tip Number 3
Show your enthusiasm for learning by mentioning any relevant courses or qualifications you're pursuing, such as the WSET Level 2. This indicates your commitment to personal development and aligns with Majestic's focus on training.
✨Tip Number 4
Be prepared to discuss how you can contribute to the store's performance and team dynamics. Think of specific ideas or improvements you could suggest that would enhance sales or customer experience, demonstrating your proactive mindset.
We think you need these skills to ace Majestic Wine Retail Sales Assistant - Northampton (12 Hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required. Tailor your application to highlight how your experience aligns with the role of a Sales Assistant at Majestic Wine.
Showcase Your Customer Service Skills: Majestic Wine values exceptional customer service. In your application, provide specific examples of how you've delivered outstanding service in previous roles, demonstrating your ability to enhance customer experiences.
Express Your Passion for Wine: While wine knowledge is beneficial, a passion for learning is essential. Mention any relevant experiences or interests related to wine, and express your eagerness to pursue the WSET qualifications.
Highlight Teamwork and Initiative: The role requires both teamwork and the ability to work independently. Share examples of how you've successfully collaborated with others and taken initiative in past positions to drive performance and achieve goals.
How to prepare for a job interview at Majestic Wine Warehouses LTD
✨Show Your Passion for Wine
Majestic Wine values a genuine passion for their products. Be prepared to discuss your favourite wines and any experiences you've had with them. This will demonstrate your enthusiasm and willingness to learn more about the wine industry.
✨Emphasise Customer Service Skills
As a Sales Assistant, delivering exceptional customer service is key. Share specific examples from your past experiences where you went above and beyond for a customer. Highlight your ability to create memorable shopping experiences.
✨Demonstrate Teamwork and Initiative
Majestic Wine looks for individuals who can work well in a team but also take initiative. Prepare to discuss how you've contributed to team success in previous roles and how you can support your colleagues in achieving store targets.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've faced challenges and how you resolved them. This will showcase your resilience and can-do attitude, which are essential for this role.