At a Glance
- Tasks: Lead strategic partnerships and ensure customer satisfaction in insurance technology.
- Company: Join Majesco, a leader in AI-native insurance solutions.
- Benefits: Enjoy competitive pay, health insurance, and generous leave policies.
- Other info: Dynamic environment with opportunities for growth and learning.
- Why this job: Shape the future of insurance while working with top executives.
- Qualifications: 10+ years in insurance tech and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Majesco isn’t just riding the AI wave – we’re leading it for the P&C, L&AH, and Pension & Retirement markets. Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance and pension core as an intelligent platform that enables insurers and pension & retirement providers to move faster, see farther and operate smarter. As leaders in intelligent SaaS solutions, we’ve embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customers can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes.
Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and long-term financial security for policyholders and plan participants. In a world where change is constant, our native-cloud SaaS platform empowers insurers, MGAs, and pension & retirement providers with the agility to adapt to evolving risk, regulation, and market expectations, modernize operating models, and accelerate innovation at scale. With 1400 plus implementations and more than 375 customers worldwide, Majesco is the AI-native solution trusted to power the future of insurance and pension & retirement.
At Majesco, this means joining a team leading the insurance and retirement industry through the AI revolution. You’ll collaborate with experienced leaders and global teams building and scaling AI-native solutions that solve complex, real-world challenges - where innovation moves from concept to production, decisions carry real weight, and execution matters. If you’re looking for a place where your expertise is trusted, your judgment is valued, and your work helps define what’s next for intelligent insurance and retirement technology, Majesco is where that work happens.
What You Will Do
- Serve as the senior client leader for a strategic insurance customer following platform implementation.
- Build trusted relationships with executive stakeholders across business, operations, and technology functions.
- Lead executive governance meetings, strategic planning discussions, and business reviews.
- Act as the voice of the customer within Majesco, ensuring priorities, risks, and opportunities are understood and addressed while acting as the voice of Majesco with the customer.
- Coordinate support, product, cloud operations, and delivery teams to ensure a seamless customer experience.
- Develop a strong understanding of the Majesco solution and processes and be hands on with the solutions offered to the customer.
- Develop a strong understanding of the customer business processes, map with the Majesco offerings and proactively work with the services, support and product teams to explore solutions that enrich the customer experience.
- Drive service excellence, operational performance, and continuous improvement across all customer touchpoints.
- Monitor customer health, adoption, satisfaction, and business outcomes, translating insights into actionable plans.
- Lead complex escalations and customer challenges with confidence, transparency, and executive-level communication.
- Identify opportunities to expand value, strengthen partnerships, and support the customer's transformation objectives.
- Partner with senior Majesco leaders to develop and execute long-term account strategies.
What You Bring
- 10 plus years of experience within insurance technology, enterprise software, or consulting environments supporting insurers.
- Proven experience leading or managing large-scale insurance platform implementations and post-implementation customer relationships and support functions.
- At least 5+ years of Solution / technical architecture and development experience is a must.
- Experience working directly with executive stakeholders and influencing business and technology decisions.
- Demonstrated success leading client-facing delivery, customer success, professional services, or strategic account organisations.
- Strong understanding of enterprise software delivery, customer governance, service management, and stakeholder engagement.
- Experience working with packaged software implementations or support.
- Ability to lead through influence across cross-functional and global teams.
- Exceptional communication, relationship & matrix management, and executive presentation skills.
Insurance Industry Experience
This role requires strong insurance domain expertise within Group Life and Employee Benefits. Ideal candidates will have experience implementing, delivering, or supporting insurance technology platforms for carriers and possess an understanding of insurer operating models and business processes. Experience in one or more of the following areas is highly desirable:
- Policy Administration
- Claims Management
- Billing and Payments
- Digital Insurance Platforms
- Core Systems Modernisation
Bonus points will be given to candidates with experience supporting:
- Life Insurance
- Health Insurance
- Employee Benefits
Why Join Majesco
This is an opportunity to play a pivotal role in one of Majesco's most important customer relationships. You will work directly with executive leaders across both organisations, influence strategic decisions, help shape customer outcomes, and ensure one of the industry's leading insurers realises the full value of its technology investment. As a member of a rapidly growing and dynamic organization, you'll have opportunities to expand your skills, learn emerging technologies, and contribute across a broad range of initiatives as business needs evolve. We value curiosity, collaboration, continuous learning, and individuals who enjoy solving difficult problems that make a measurable business impact.
What Majesco Offers
Majesco UK employee benefits include Company pension scheme, Group Life Assurance cover (4 x salary), Group Income Protection (Permanent Health Insurance), Private Medical Insurance (including partners and dependants), Company Sick Pay, 22 days annual leave increasing by 1 day for every complete year of service to a maximum 25 days, usual public holidays plus 4 floating days, and career anniversary holiday.
Technical Account Management Director - Insurance Software employer: Majesco
Majesco is an exceptional employer that empowers its employees to lead the insurance and retirement industry through innovative AI-native solutions. With a strong focus on collaboration, continuous learning, and personal growth, employees are encouraged to expand their skills while working closely with executive leaders and global teams. Located in the UK, the company offers a comprehensive benefits package, including a generous pension scheme, private medical insurance, and ample annual leave, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Management Director - Insurance Software
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Majesco). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Majesco. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Technical Account Management Director - Insurance Software
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Majesco.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Majesco. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Majesco
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Majesco to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Majesco, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Majesco's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
