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- Tasks: Deliver outstanding customer service and coordinate aftersales support for homeowners.
- Company: Respected developer with a commitment to high standards in residential construction.
- Benefits: 26 days annual leave, enhanced pension, life assurance, and retail discounts.
- Other info: Inclusive workplace that values diversity and offers career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a customer service mindset; technical knowledge is a plus.
The predicted salary is between 27800 - 30000 £ per year.
We are supporting a respected developer in their recruitment for a Customer Care Coordinator to join their team. This is an excellent opportunity for a motivated individual who is passionate about delivering outstanding customer service and maintaining high standards in residential construction.
The Role
The successful candidate will play a key role in delivering a professional, positive, and responsive aftersales service to homeowners. You will act as a central point of coordination to ensure customer issues are resolved efficiently and to a high standard.
Key Responsibilities
- Ensure customer defects are addressed within agreed timescales
- Coordinate and oversee remedial works from specification through to completion
- Appoint and manage subcontractors, monitoring quality and performance
- Conduct property handovers, pre-sale inspections, and 12-month defect inspections
- Promote cost control and adherence to contractual procedures
- Maintain accurate records and audit trails of all customer interactions and works
- Produce and submit progress reports to management
- Support continuous improvement in customer satisfaction ratings
About You
- Strong interpersonal and communication skills with both internal and external stakeholders
- Confident negotiator with the ability to manage challenging situations
- Calm, professional, and patient when handling customer concerns or complaints
- Strong customer service mindset with attention to detail
- Ability to assess technical and commercial issues and make informed decisions
- Able to work independently and manage workload effectively
- Proficient in Microsoft Word and Excel (intermediate level)
- Ideally, some technical knowledge of housebuilding (e.g. electrical, plumbing, defect diagnosis and remedial works)
Benefits
- 26 days annual leave plus bank holidays
- Enhanced pension scheme
- 24/7 GP access
- Holiday purchase scheme
- Life assurance
- Retail discount platform
- Employee Assistance Programme
Our client is offering a basic salary of between £27,800 and £30,000 (depending on experience) plus annual performance bonus.
If this role is of interest please contact Claire Cross 07860 303501 or Julie Ellis 07597 584774 in complete confidence.
At Maitland Selwyn, we embrace diversity and are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds, ensuring a fair and inclusive recruitment process for everyone.
Customer Care Coordinator - Exeter in Devon employer: Maitland Selwyn
Contact Detail:
Maitland Selwyn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator - Exeter in Devon
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and customer service sectors. We all know someone who knows someone, so don’t be shy about asking for introductions or advice.
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, and think about how your skills can help them deliver outstanding customer service. We want you to shine when it’s your turn to talk!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've handled customer complaints or tricky situations in the past. We love hearing about real-life experiences that demonstrate your calm and professional approach.
✨Tip Number 4
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Care Coordinator - Exeter in Devon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role of Customer Care Coordinator!
Showcase Your Communication Skills: Since strong interpersonal skills are key for this position, use your application to demonstrate how you've effectively communicated with customers or managed challenging situations in the past. Let us know how you keep things calm and professional!
Highlight Relevant Experience: If you've got any technical knowledge related to housebuilding or experience in coordinating projects, make sure to mention it! We love seeing candidates who understand the ins and outs of the industry.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Maitland Selwyn
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand what outstanding customer service looks like, especially in the context of residential construction. Be ready to share examples of how you've handled customer concerns or complaints in the past.
✨Showcase Your Coordination Skills
As a Customer Care Coordinator, you'll need to demonstrate your ability to manage multiple tasks and stakeholders. Prepare to discuss specific instances where you successfully coordinated projects or resolved issues efficiently. Highlight your organisational skills and how they contributed to positive outcomes.
✨Be Ready for Technical Questions
While you don’t need to be a construction expert, having some technical knowledge about housebuilding can set you apart. Familiarise yourself with common defects and remedial works. If you have any experience with electrical or plumbing issues, be sure to mention it during the interview.
✨Practice Your Communication Style
Strong interpersonal skills are crucial for this role. Practice articulating your thoughts clearly and confidently. You might even want to role-play handling a challenging customer situation with a friend. This will help you stay calm and professional during the actual interview.