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- Tasks: Lead a customer care team, ensuring exceptional support for homeowners in new properties.
- Company: Join a leading regional developer in North East Somerset focused on service excellence.
- Benefits: Enjoy hybrid working, 26 days annual leave, and a birthday off as an extra holiday.
- Why this job: Be part of a dynamic team that values quality and customer satisfaction while fostering personal growth.
- Qualifications: 5+ years in customer care for new homes, strong leadership, and technical discussion skills required.
- Other info: Diversity is celebrated here; all backgrounds are encouraged to apply.
We are supporting a leading regional developer based in North East Somerset in their recruitment for an experienced Customer Care Manager. We are looking for a Customer Care professional with a passion for service excellence.
The successful candidate will:
- Have a minimum of 5 years working in a similar role for a new homes developer delivering exceptional customer care.
- Be able to instill confidence in customers through outstanding service.
- Demonstrate dynamic leadership skill and be able to inspire your team to achieve results.
- Be confident in discussing technical specifications with contractors, explaining solutions to customers, or presenting key metrics to senior leadership.
- Be resilient under pressure and remain focused when challenges arise.
- Possess a strong understanding of health and safety, financial awareness, and expertise in cost management.
- Possess strong computer literacy and be efficient in managing workflows.
Key Responsibilities:
- Lead a customer care team, providing top-tier support for homeowners in our newly built properties.
- Foster a culture of first-contact resolution, ensuring alignment with NHQB and NHBC guidelines.
- Address customer concerns with empathy, transforming challenges into opportunities to reinforce our dedication to quality.
- Oversee the customer care budget using COINS software, providing valuable insights into spending and contractor performance.
- Collaborate with colleagues to implement service improvements driven by customer feedback.
- Cultivate strong relationships with contractors and internal teams to deliver outstanding aftercare services.
- Utilize your expertise in building standards to make informed decisions regarding defects and maintenance.
- Ensure contractors address issues at their own expense while maintaining professionalism and high-quality standards.
In return our client is offering a competitive salary of up to £65,000 (dependent on previous experience) together with:
- 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years.
- Your birthday off as an extra holiday.
- Up to 10% matched pension contribution.
- Hybrid working (3 days office, 2 days home).
- Flexible benefits which might include a Health Cash Plan.
- Access to an Employee Assistance Programme for your own wellbeing.
If this role is of interest please contact us in the strictest confidence.
At Maitland Selwyn, we embrace diversity and are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds, ensuring a fair and inclusive recruitment process for everyone.
Customer Care Manager employer: Maitland Selwyn
Contact Detail:
Maitland Selwyn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer care within the property development sector. Understanding what sets exceptional service apart will help you articulate your passion for service excellence during interviews.
✨Tip Number 2
Prepare examples of how you've successfully led a team in previous roles. Highlight specific instances where your leadership inspired your team to achieve outstanding results, as this will resonate well with the hiring managers.
✨Tip Number 3
Brush up on your knowledge of health and safety regulations and cost management practices relevant to the housing industry. Being able to discuss these topics confidently will demonstrate your expertise and readiness for the role.
✨Tip Number 4
Network with professionals in the property development field, especially those who have experience in customer care. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.
We think you need these skills to ace Customer Care Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer care, especially within the new homes development sector. Emphasise your leadership skills and any specific achievements that demonstrate your ability to deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence. Discuss how your background aligns with the key responsibilities of the role, particularly your experience in managing customer care teams and addressing customer concerns.
Highlight Relevant Skills: In your application, be sure to mention your technical knowledge, financial awareness, and expertise in cost management. These are crucial for the Customer Care Manager role, so provide examples of how you've applied these skills in previous positions.
Showcase Your Problem-Solving Abilities: Demonstrate your resilience and ability to handle pressure by providing examples of challenges you've faced in customer care roles. Explain how you transformed these challenges into opportunities for improvement, reinforcing your dedication to quality service.
How to prepare for a job interview at Maitland Selwyn
✨Showcase Your Customer Care Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction, especially in a new homes development context.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully inspired teams in previous roles. Highlight instances where you led a team to achieve exceptional results, particularly in challenging situations.
✨Be Ready for Technical Discussions
Brush up on your knowledge of technical specifications related to home building. Be prepared to explain how you would communicate these details to customers and contractors, showcasing your ability to bridge the gap between technical and non-technical stakeholders.
✨Emphasise Resilience and Problem-Solving
Think of examples where you faced pressure or challenges in your previous roles. Discuss how you remained focused and turned those challenges into opportunities for improvement, demonstrating your resilience and problem-solving skills.
