Customer Care Advisor

Customer Care Advisor – 4-Month Contract (Possibility for Permanent) We are currently looking for an experienced Customer Care Advisor to join our team on a 4-month contract with the possibility of a permanent position. If you have a passion for customer service and have experience in aftercare roles, this could be the perfect opportunity for you! Role Details: * Contract Length: 4 months (with the potential for a permanent role) * Working Hours: Monday to Friday, 11:00 AM – 3:00 PM (Flexible on hours within this window) * No Weekend Work * Primarily Home-Based (with occasional visits to offices in Perton, Acton Gate, Telford, and Shrewsbury) Key Responsibilities: * Provide exceptional aftercare support to customers, addressing any issues or queries post-purchase. * Handle a variety of customer concerns in a professional, empathetic, and timely manner. * Maintain communication with customers throughout the resolution process, ensuring satisfaction at each stage. * Work closely with other teams to resolve any service or product-related issues. * Record and document all customer interactions for future reference. * Ensure that all company procedures and policies are adhered to while managing customer care requests. Requirements: * Minimum 3 years of experience in a customer care or aftercare role. * Excellent communication skills, both written and verbal. * Ability to manage customer expectations and resolve complaints effectively. * Proficient in using CRM systems and office software. * Ability to work independently with minimal supervision. * Organized and self-motivated, with a keen eye for detail. What We Offer: * Competitive pay * Flexible working hours within the set window of 11 AM – 3 PM Monday to Friday. * No weekend work required. * The possibility of the role becoming permanent based on performance and business needs. * Primarily home-based with the flexibility to work from offices in Perton, Acton Gate, Telford, and Shrewsbury when needed. If you have a proven track record in customer care and are looking for a flexible and rewarding role, we'd love to hear from you