Sales Office Manager - Bristol

We are supporting a respected National developer in their recruitment for a talented Sales Office Manager to join their Bristol based team.

The Role

The Sales Office Manager is responsible for overseeing the sales administration function within a new homes environment, supporting multiple residential developments. The role ensures the efficient progression of plot sales from reservation to legal completion, while providing operational and administrative support to senior sales leadership. A key focus is delivering a seamless and high-quality customer journey for purchasers of new build homes.

Key Responsibilities

• Manage and coordinate the progression of plot sales from reservation through to exchange of contracts and legal completion, ensuring key milestones and deadlines are met.
• Liaise with solicitors, financial advisors, and purchasers to ensure all legal documentation and requirements are completed accurately and on time.
• Monitor and report on sales progression across developments, identifying risks to exchange or completion targets and escalating where necessary.
• Train, coach, and supervise sales administrators, ensuring strong knowledge of new homes sales processes, Help to Buy (where applicable), and company procedures.
• Oversee staffing within the sales office, including holiday planning and cross‑cover arrangements across multiple sites.
• Ensure all sales systems (e.g. CRM, reservation and plot tracking systems) are accurately maintained and up to date.
• Ensure all customer enquiries are handled promptly and professionally, maintaining excellent customer satisfaction throughout the buying journey.
• Prepare and produce weekly, monthly, and ad hoc sales reports, including data for regional and head office review.
• Coordinate communication between sales, construction, technical, and customer care teams to support build progress and customer completions.
• Support the Sales Director / Head of Sales with day‑to‑day operational activities and reporting.

Experience

• Proven experience within the new homes, housebuilding, or residential development sector.
• Strong understanding of the end‑to‑end new build sales process, including reservation, exchange, and completion.
• Experience working in a fast‑paced, target‑driven environment with strict deadlines linked to build programmes.
• Experience supervising or managing a sales administration or support team.

Qualifications

• No formal qualifications required; relevant new homes experience is essential.

Skills and Competencies

• Proficient IT skills, including Microsoft Office and experience using CRM and plot management systems common in housebuilding.
• Strong organisational skills with the ability to manage multiple plot sales across different developments.
• Excellent communication skills with the ability to liaise effectively with solicitors, buyers, and internal teams.
• Professional, calm approach with strong attention to detail.
• Customer‑focused mindset, with an understanding of the importance of the new homes buying experience.

Our client is offering a basic salary of between £36,000 and £40,000 dependent on previous experience. The benefits package includes Company Pension, Life Assurance, Share Save scheme, and access to various lifestyle/retail discounts. At Maitland Selwyn, we embrace diversity and are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds, ensuring a fair and inclusive recruitment process for everyone.