At a Glance
- Tasks: Assist customers with booking ski and snowboard lessons while providing top-notch service.
- Company: Join Supreme Ski & Snowboard School, a leading provider of ski lessons across 30 resorts since 1991.
- Benefits: Enjoy flexible working hours, festive pay bonuses, and the chance to work in a stunning location.
- Other info: Seasonal role starting in September, with opportunities for early start times and varied schedules.
- Why this job: Be part of a passionate team creating unforgettable experiences on the slopes while developing your customer service skills.
- Qualifications: Must have ski/snowboard experience, excellent communication skills, and the right to work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
Full time - Seasonal role. Starting end of September, finishing at the end of March/mid April.
Start date could be earlier for the correct candidate.
Location - Staveley Mill Yard, Kendal, Lake District
Supreme Ski & Snowboard School was founded in Courchevel, France, in 1991, with one aim - to offer professional, friendly ski and snowboard lessons to skiers across The Alps. Almost 35 years later we now operate across 35 ski resorts, as the ski school subsidiary of Maison Sport.
Excellent customer service sits at the core of our business, from when a customer first visits our website, to their interactions with the customer success team and then finally with the instructors on the mountain - we are passionate about providing the best service, ensuring we help create unforgettable memories on the slopes. We are looking for an individual who shares our passion and appreciation for brilliant customer service. To be successful in the role you will also need to be highly organised and have excellent written and verbal communication skills.
You will be a part of a 15 person team working across Supreme Ski School and Maison Sport, reporting into the Customer Success Managers. The role requires a mixture of collaboration with other members in the team, but also a large degree of autonomy where you are dealing directly with customers to assist them book their lessons and ensure their experience with us is a great one.
Key responsibilities
- Answering incoming client calls effectively in a professional manner and making any necessary outgoing calls relevant to making the process of booking as seamless as possible.
- Following up on client reservations carefully taking into consideration their needs and applying Supreme’s personal and professional touch at every stage of communication.
- To use initiative where possible within the sales parameters that will be set for the 26/27 season.
- Communicate effectively with the management team on a daily basis.
Must haves
- Ski/snowboard experience.
- Excellent organisational skills.
- Native level verbal and written English.
- Right to work in the UK.
Working Hours
We have a number of roles available, so schedules will vary. Early starts from 7am available, plus evening or weekend work. You will be required to work over the festive period with pay and a half for any hours worked on Christmas or New Years day.
Customer Success Advisor in Kendal employer: Maison Sport
At Supreme Ski & Snowboard School, located in the stunning Lake District, we pride ourselves on fostering a vibrant work culture that values exceptional customer service and teamwork. As a Customer Success Advisor, you'll enjoy the unique opportunity to work in a dynamic environment alongside passionate colleagues, with ample chances for personal and professional growth while creating unforgettable experiences for our clients. Our commitment to employee well-being is reflected in our flexible working hours and competitive pay, including enhanced rates for festive shifts.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Advisor in Kendal
✨Tip Number 1
Familiarise yourself with the ski and snowboard industry, especially the services offered by Supreme Ski & Snowboard School. Understanding their unique selling points will help you engage more effectively during interviews.
✨Tip Number 2
Highlight any previous customer service experience you have, particularly in fast-paced environments. Be ready to share specific examples of how you've gone above and beyond for customers in the past.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage multiple tasks simultaneously. Think of scenarios where you've successfully juggled responsibilities, as this role requires a high degree of autonomy.
✨Tip Number 4
Show your enthusiasm for skiing or snowboarding! Share your personal experiences on the slopes and how they relate to providing excellent customer service, as this passion can set you apart from other candidates.
We think you need these skills to ace Customer Success Advisor in Kendal
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, especially any roles that involved direct communication with clients. Emphasise your organisational skills and any experience you have in the ski or snowboard industry.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and skiing/snowboarding. Mention specific examples of how you've provided excellent service in the past and how you can contribute to Supreme Ski & Snowboard School's mission.
Highlight Communication Skills:Since excellent written and verbal communication skills are essential for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language throughout your CV and cover letter.
Show Enthusiasm for the Role:In your application, express your excitement about the opportunity to work as a Customer Success Advisor. Mention your willingness to work flexible hours, including weekends and holidays, to demonstrate your commitment to the role.
How to prepare for a job interview at Maison Sport
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's core values.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage your time and tasks effectively. You might want to share specific tools or methods you use to stay organised, especially in a fast-paced environment like a ski school during peak season.
✨Highlight Your Communication Skills
Since the role requires excellent verbal and written communication, be ready to showcase your skills. You could practice answering common interview questions clearly and concisely, and perhaps even prepare a short email response to a hypothetical customer inquiry.
✨Be Ready to Discuss Your Ski/Snowboard Experience
As skiing and snowboarding experience is a must-have, be prepared to talk about your background in these sports. Share any relevant experiences that demonstrate your passion and knowledge, which will resonate well with the interviewers.
