At a Glance
- Tasks: Assist customers with bookings and ensure a seamless experience on the slopes.
- Company: Join the Supreme Ski & Snowboard School, a leader in ski instruction since 1991.
- Benefits: Flexible hours, festive pay, and a chance to work in a stunning location.
- Other info: Be part of a passionate team dedicated to creating unforgettable memories.
- Why this job: Combine your love for skiing with exceptional customer service in a fun environment.
- Qualifications: Ski/snowboard experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Full time - Seasonal role. Starting end of September, finishing at the end of March/mid April.
Start date could be earlier for the correct candidate.
Location - Staveley Mill Yard, Kendal, Lake District
Supreme Ski & Snowboard School was founded in Courchevel, France, in 1991, with one aim - to offer professional, friendly ski and snowboard lessons to skiers across The Alps.
Almost 35 years later we now operate across 35 ski resorts, as the ski school subsidiary of Maison Sport.
Excellent customer service sits at the core of our business, from when a customer first visits our website, to their interactions with the customer success team and then finally with the instructors on the mountain - we are passionate about providing the best service, ensuring we help create unforgettable memories on the slopes.
We are looking for an individual who shares our passion and appreciation for brilliant customer service.
To be successful in the role you will also need to be highly organised and have excellent written and verbal communication skills.
You will be a part of a 15 person team working across Supreme Ski School and Maison Sport, reporting into the Customer Success Managers.
The role requires a mixture of collaboration with other members in the team, but also a large degree of autonomy where you are dealing directly with customers to assist them book their lessons and ensure their experience with us is a great one.
Key responsibilities
- Answering incoming client calls effectively in a professional manner and making any necessary outgoing calls relevant to making the process of booking as seamless as possible.
- Following up on client reservations carefully taking into consideration their needs and applying Supreme’s personal and professional touch at every stage of communication.
- To use initiative where possible within the sales parameters that will be set for the 26/27 season.
- Communicate effectively with the management team on a daily basis.
- Must haves
- Ski/snowboard experience.
- Excellent organisational skills.
- Native level verbal and written English.
- Right to work in the UK.
- Working Hours
We have a number of roles available, so schedules will vary.
Early starts from 7am available, plus evening or weekend work.
You will be required to work over the festive period with pay and a half for any hours worked on Christmas or New Years day.
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Customer Success Advisor in Kendal employer: Maison Sport
Supreme Ski School is an exceptional employer, offering a vibrant work culture in the stunning Lake District. As a Seasonal Customer Success Advisor, you'll enjoy the opportunity to develop your skills in a supportive team environment while helping create unforgettable experiences for our customers. With flexible working arrangements and a focus on employee growth, this role is perfect for those looking to make a meaningful impact during the ski season.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Advisor in Kendal
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Maison Sport. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Maison Sport before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Advisor in Kendal
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Maison Sport:Your cover letter is your chance to shine! Tell us why you want to work at Maison Sport specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Maison Sport!
How to prepare for a job interview at Maison Sport
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
