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- Tasks: Deliver five-star service to a high-net-worth family across luxury residences worldwide.
- Company: Join a prestigious team focused on exceptional client experiences.
- Benefits: Competitive salary, private medical cover, and travel expenses covered.
- Why this job: Travel the world while providing luxury service in stunning locations.
- Qualifications: Experience in luxury service environments and strong leadership skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 65000 - 70000 £ per year.
Job Type: Full-Time, Permanent | Rotational Schedule: 2 Weeks On / 2 Weeks Off
Location: London, UK (base) with travel to France, the US, and other worldwide locations.
Start Date: Mid June, 2025
Salary: £65,000 - £70,000 gross per year, plus private medical cover and company pension.
Accommodation: Applicants must be based in London, UK. (Accommodation, food, and travel costs are provided while traveling with the family)
Role Overview
We are seeking an experienced Lead Client Service Provider to provide exceptional service to a high-net-worth individual and their family across luxury residences in London, Paris, New York, and other global locations. This role is ideal for a UK-based female professional with a background in private estates, superyachts, or similar UHNW settings. The position requires a passion for delivering five-star, anticipatory, and intuitive service while maintaining discretion and professionalism.
Key Responsibilities
- Provide outstanding, anticipatory service tailored to the needs of a high profile family.
- Collaborate with House Managers, chefs, and housekeepers to ensure seamless operation and service delivery.
- Lead and mentor a team of 2-4 by setting an example of excellence in luxury service.
- Organize and manage inventory, including table linens, silverware, and service ware.
- Oversee and execute event preparations and client service requests, ensuring impeccable delivery.
- Handle tasks such as food service, butler duties, wardrobe organization, floral arrangements, and guest care.
- Resolve service issues promptly and professionally, demonstrating flexibility and problem-solving skills.
- Continuously seek ways to innovate and enhance the client experience.
Schedule
- Peak Season (December, June, July, August): High travel demand, one day off per week, with shifts from 7 am–5 pm or 11 am–9 pm. Accommodation, food, and travel costs are provided.
- Off-Peak: Two weeks on standby, followed by two weeks off. Standby duties may require availability for at least half of the on-period, with shifts following peak-season schedules.
Candidate Profile
Essential Requirements:
- Previous experience in private estates, superyachts, or related luxury service environments.
- Strong leadership, teamwork, and communication skills.
- Discretion, adaptability, and the ability to work under pressure.
- Fluent English, well-spoken, and impeccably presented.
- Right to live and work in the UK with excellent references.
Ideal Background:
- Previous experience working for Royal Families or in high-profile roles such as ex-stewardess, butler, or cabin crew.
- Passion for delivering luxury service and the flexibility to travel extensively.
Benefits
- Competitive salary with private medical cover and company pension.
- Travel, food, and accommodation provided during work assignments.
- Opportunity to work in luxurious residences with a family-oriented and professional team.
This is a unique opportunity to apply your skills in a dynamic and rewarding environment while traveling the world. If you are passionate about luxury service and ready to exceed expectations, we invite you to apply.
Lead Client Service Provider in London employer: Maison Montclair
Contact Detail:
Maison Montclair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Client Service Provider in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury service industry and let them know you're on the hunt for a Lead Client Service Provider role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what exceptional service means to them and be ready to share examples from your past experiences that showcase your ability to deliver five-star service. We want to see your passion shine through!
✨Tip Number 3
Practice your soft skills! As a Lead Client Service Provider, communication and adaptability are key. Role-play common scenarios with a friend or mentor to refine your responses and demonstrate your problem-solving abilities during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you one step closer to that dream job!
We think you need these skills to ace Lead Client Service Provider in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous roles in luxury service environments. We want to see how your background in private estates or superyachts makes you the perfect fit for this Lead Client Service Provider role.
Tailor Your Application: Don’t just send a generic CV! We love it when applicants customise their applications to reflect the specific skills and experiences that match our job description. It shows us you’re genuinely interested in the position.
Be Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re looking for someone who can deliver five-star service with a personal touch, so show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Maison Montclair
✨Know Your Client Service Inside Out
Before the interview, brush up on your knowledge of high-net-worth client service. Understand what five-star service looks like and be ready to share examples from your past experiences that demonstrate your ability to provide anticipatory and intuitive service.
✨Showcase Your Leadership Skills
As a Lead Client Service Provider, you'll need to lead a team. Prepare to discuss your leadership style and provide specific examples of how you've mentored or guided others in previous roles. Highlight any experience you have in luxury settings, as this will resonate well with the interviewers.
✨Demonstrate Discretion and Professionalism
In this role, discretion is key. Be prepared to discuss situations where you've had to maintain confidentiality or handle sensitive information. This will show that you understand the importance of professionalism in high-profile environments.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of examples where you've successfully resolved service issues or adapted to unexpected changes. This will help illustrate your flexibility and ability to work under pressure.
