At a Glance
- Tasks: Deliver five-star service to a high-net-worth family across luxury residences worldwide.
- Company: Join a prestigious team focused on exceptional client experiences.
- Benefits: Competitive salary, private medical cover, and travel expenses covered.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Travel the world while providing luxury service in stunning locations.
- Qualifications: Experience in luxury service environments and strong leadership skills.
The predicted salary is between 65000 - 70000 £ per year.
Job Type: Full-Time, Permanent | Rotational Schedule: 2 Weeks On / 2 Weeks Off
Location: London, UK (base) with travel to France, the US, and other worldwide locations.
Start Date: Mid June, 2025
Salary: £65,000 - £70,000 gross per year, plus private medical cover and company pension.
Accommodation: Applicants must be based in London, UK. (Accommodation, food, and travel costs are provided while traveling with the family)
Role Overview
We are seeking an experienced Lead Client Service Provider to provide exceptional service to a high-net-worth individual and their family across luxury residences in London, Paris, New York, and other global locations. This role is ideal for a UK-based female professional with a background in private estates, superyachts, or similar UHNW settings. The position requires a passion for delivering five-star, anticipatory, and intuitive service while maintaining discretion and professionalism.
Key Responsibilities
- Provide outstanding, anticipatory service tailored to the needs of a high profile family.
- Collaborate with House Managers, chefs, and housekeepers to ensure seamless operation and service delivery.
- Lead and mentor a team of 2-4 by setting an example of excellence in luxury service.
- Organize and manage inventory, including table linens, silverware, and service ware.
- Oversee and execute event preparations and client service requests, ensuring impeccable delivery.
- Handle tasks such as food service, butler duties, wardrobe organization, floral arrangements, and guest care.
- Resolve service issues promptly and professionally, demonstrating flexibility and problem-solving skills.
- Continuously seek ways to innovate and enhance the client experience.
Schedule
Peak Season (December, June, July, August): High travel demand, one day off per week, with shifts from 7 am–5 pm or 11 am–9 pm. Accommodation, food, and travel costs are provided. Off-Peak: Two weeks on standby, followed by two weeks off. Standby duties may require availability for at least half of the on-period, with shifts following peak-season schedules.
Candidate Profile
Essential Requirements:
- Previous experience in private estates, superyachts, or related luxury service environments.
- Strong leadership, teamwork, and communication skills.
- Discretion, adaptability, and the ability to work under pressure.
- Fluent English, well-spoken, and impeccably presented.
- Right to live and work in the UK with excellent references.
Ideal Background:
- Previous experience working for Royal Families or in high-profile roles such as ex-stewardess, butler, or cabin crew.
- Passion for delivering luxury service and the flexibility to travel extensively.
Benefits
- Competitive salary with private medical cover and company pension.
- Travel, food, and accommodation provided during work assignments.
- Opportunity to work in luxurious residences with a family-oriented and professional team.
This is a unique opportunity to apply your skills in a dynamic and rewarding environment while traveling the world. If you are passionate about luxury service and ready to exceed expectations, we invite you to apply.
Lead Client Service Provider - 2 Weeks On / 2 Weeks Off employer: Maison Montclair
As a Lead Client Service Provider, you will join a prestigious team dedicated to delivering exceptional service to high-net-worth individuals across luxurious residences worldwide. Our company fosters a supportive and professional work culture, offering competitive salaries, private medical cover, and a company pension, alongside unique travel opportunities that allow you to experience diverse cultures while working in an elite environment. We prioritise employee growth and development, ensuring that our team members are well-equipped to provide five-star service and excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Client Service Provider - 2 Weeks On / 2 Weeks Off
✨Network Like a Pro
Get out there and connect with people in the luxury service industry. Attend events, join relevant groups, and don’t be shy about reaching out to former colleagues or mentors. You never know who might have a lead on your dream job!
✨Show Off Your Skills
When you get the chance to meet potential employers, make sure to highlight your experience in private estates or superyachts. Share specific examples of how you've delivered exceptional service and handled high-pressure situations. Let them see why you're the perfect fit!
✨Ace the Interview
Prepare for interviews by researching the family or organisation you'll be working with. Tailor your responses to show how your skills align with their needs. Remember, they want someone who can provide that five-star service, so demonstrate your passion and professionalism!
✨Apply Through Us!
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves. Let’s get you that dream job together!
We think you need these skills to ace Lead Client Service Provider - 2 Weeks On / 2 Weeks Off
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects your experience in luxury service environments. Highlight any roles in private estates or superyachts, and don’t forget to mention your leadership skills. We want to see how you can bring that five-star service to our high-net-worth clients!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for delivering exceptional service and how your background aligns with the role. We love hearing personal stories that showcase your adaptability and problem-solving skills in high-pressure situations.
Showcase Your Discretion:In this role, discretion is key. Make sure to include examples of how you've maintained confidentiality and professionalism in previous positions. We’re looking for someone who understands the importance of privacy when working with high-profile families.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Maison Montclair
✨Know Your Client Service Inside Out
Make sure you understand the nuances of high-end client service. Research what it means to provide five-star service and be ready to discuss your previous experiences in private estates or luxury environments. Think about specific examples where you went above and beyond for a client.
✨Showcase Your Leadership Skills
As a Lead Client Service Provider, you'll need to lead a small team. Prepare to talk about your leadership style and how you've successfully managed teams in the past. Bring examples of how you’ve mentored others and ensured excellence in service delivery.
✨Demonstrate Discretion and Professionalism
This role requires a high level of discretion. Be prepared to discuss situations where you maintained confidentiality and professionalism under pressure. Highlight your adaptability and problem-solving skills, especially in challenging scenarios.
✨Be Ready for Travel Talk
Since this position involves extensive travel, show your enthusiasm for it! Discuss any previous travel experiences, especially in a professional context, and how you managed logistics and client needs while on the go. This will demonstrate your readiness for the role's demands.
