Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver five-star service to a high-net-worth family across luxury residences worldwide.
- Company: Join a prestigious team focused on exceptional client experiences.
- Benefits: Competitive salary, private medical cover, and travel expenses covered.
- Why this job: Travel the world while providing luxury service in stunning locations.
- Qualifications: Experience in luxury service environments and strong leadership skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 65000 - 70000 £ per year.
Job Description: Lead Client Service Provider
Job Type: Full-Time, Permanent | Rotational Schedule: 2 Weeks On / 2 Weeks Off
Location: London, UK (base) with travel to France, the US, and other worldwide locations.
Start Date: Mid June, 2025
Salary: £65,000 – £70,000 gross per year, plus private medical cover and company pension.
Accommodation: Applicants must be based in London, UK. (Accommodation, food, and travel costs are provided while traveling with the family)
Role Overview
We are seeking an experienced Lead Client Service Provider to provide exceptional service to a high-net-worth individual and their family across luxury residences in London, Paris, New York, and other global locations. This role is ideal for a UK-based female professional with a background in private estates, superyachts, or similar UHNW settings. The position requires a passion for delivering five-star, anticipatory, and intuitive service while maintaining discretion and professionalism.
Key Responsibilities
- Provide outstanding, anticipatory service tailored to the needs of a high profile family.
- Collaborate with House Managers, chefs, and housekeepers to ensure seamless operation and service delivery.
- Lead and mentor a team of 2-4 by setting an example of excellence in luxury service.
- Organize and manage inventory, including table linens, silverware, and service ware.
- Oversee and execute event preparations and client service requests, ensuring impeccable delivery.
- Handle tasks such as food service, butler duties, wardrobe organization, floral arrangements, and guest care.
- Resolve service issues promptly and professionally, demonstrating flexibility and problem-solving skills.
- Continuously seek ways to innovate and enhance the client experience.
Schedule
- Peak Season (December, June, July, August): High travel demand, one day off per week, with shifts from 7 am–5 pm or 11 am–9 pm. Accommodation, food, and travel costs are provided.
- Off-Peak: Two weeks on standby, followed by two weeks off. Standby duties may require availability for at least half of the on-period, with shifts following peak-season schedules.
Candidate Profile
- Essential Requirements:
- Previous experience in private estates, superyachts, or related luxury service environments.
- Strong leadership, teamwork, and communication skills.
- Discretion, adaptability, and the ability to work under pressure.
- Fluent English, well-spoken, and impeccably presented.
- Right to live and work in the UK with excellent references.
- Ideal Background:
- Previous experience working for Royal Families or in high-profile roles such as ex-stewardess, butler, or cabin crew.
- Passion for delivering luxury service and the flexibility to travel extensively.
Benefits
- Competitive salary with private medical cover and company pension.
- Travel, food, and accommodation provided during work assignments.
- Opportunity to work in luxurious residences with a family-oriented and professional team.
This is a unique opportunity to apply your skills in a dynamic and rewarding environment while traveling the world. If you are passionate about luxury service and ready to exceed expectations, we invite you to apply.
#J-18808-Ljbffr
Lead Client Service Provider - 2 Weeks On / 2 Weeks Off employer: Maison Montclair
Contact Detail:
Maison Montclair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Client Service Provider - 2 Weeks On / 2 Weeks Off
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury service industry and let them know you're on the hunt for a role. Personal recommendations can make all the difference, especially in high-net-worth environments.
✨Tip Number 2
Prepare for interviews by researching the family or individual you'll be serving. Understanding their preferences and lifestyle will help you tailor your responses and show that you're genuinely interested in providing exceptional service.
✨Tip Number 3
Showcase your leadership skills! If you've led teams before, be ready to share specific examples of how you’ve mentored others and ensured top-notch service delivery. This is key for a Lead Client Service Provider role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Lead Client Service Provider - 2 Weeks On / 2 Weeks Off
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects your experience in luxury service environments. Highlight any roles that involved high-net-worth individuals or similar settings, as this will show us you understand the expectations of the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering five-star service and how your background aligns with our needs. Be sure to mention any relevant experiences that demonstrate your ability to work under pressure and maintain discretion.
Showcase Your Leadership Skills: Since we’re looking for someone to lead a small team, make sure to highlight your leadership experience. Share examples of how you've mentored others or led teams in previous roles, especially in luxury settings.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re proactive!
How to prepare for a job interview at Maison Montclair
✨Know Your Client Service Inside Out
Make sure you understand the nuances of high-end client service. Research what it means to provide five-star service, especially in luxury settings. Be ready to discuss your previous experiences and how they align with the expectations of a high-net-worth individual.
✨Showcase Your Leadership Skills
As a Lead Client Service Provider, you'll be expected to lead a team. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure environments. Highlight your ability to mentor and inspire others to deliver exceptional service.
✨Demonstrate Discretion and Professionalism
In this role, discretion is key. Be prepared to discuss situations where you've had to maintain confidentiality or handle sensitive information. Show that you understand the importance of professionalism in luxury service and how it impacts client relationships.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to client service. Think about how you would handle service issues or unexpected challenges while maintaining a high standard of service. Practising these scenarios can help you articulate your problem-solving skills effectively.
