At a Glance
- Tasks: Lead a team to achieve sales targets and provide luxury customer service.
- Company: Maison Francis Kurkdjian is a contemporary luxury fragrance brand with global presence.
- Benefits: Enjoy a dynamic work environment, training opportunities, and employee discounts.
- Other info: Be part of a growing brand with a focus on personal development and creativity.
- Why this job: Join a passionate team and immerse yourself in the art of luxury fragrances.
- Qualifications: Retail management experience in luxury brands and excellent communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
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Reports to Area Manager
Maison Francis Kurkdjian was created in 2009 following the meeting of Francis Kurkdjian, a renowned perfumer with scores of successful creations to his name, and Marc Chaya, a former associate of Ernst & Young. With a focus on deliberate and sound international expansion, Maison Francis Kurkdjian is currently present in 40 countries with a desire to be the most Contemporary Luxury Fragrance Maison in the world and to share The Art of Wearing Perfume with all.
MISSION
As an Assistant Boutique Manager (Account Manager) for Maison Francis Kurkdjian, you are a brand ambassador and an expert in fragrance and storytelling. Through your engaging style, you will actively drive and increase your business, encouraging all Luxury Brand Ambassadors to achieve their sales targets.
By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand, you will always demonstrate an attitude that benefits Maison Francis Kurkdjian.
Job Responsibilities
Main Responsibilities
SALES
- Achieve account sales targets as set by the Area Sales Manager, sharing with the team in a motivational and achievable manner.
- To pro-actively sell Maison Francis Kurkdjian products and provide a luxury standard of service to customers
- To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targets
- To pro-actively be aware of your Key Product Indicators (KPI’s)
- Gain a great awareness of new launches, promotional activity, general business trends within the luxury fragrance department and potential business opportunities for Maison Francis Kurkdjian brand. Feedback to the Area Sales Manager on a timely basis.
SERVICE
- Leading a team of Luxury Brand Ambassadors in-store to ensure they embrace their roles with the same level of dedication, commitment, and passion to provide high levels of service to our customers to required standards using the tools and training provided to facilitate them. To liaise with our Retail Trainer to ensure all the team participate in the relevant training courses to provide a consistent customer service aligned to global guidelines.
- To be knowledgeable on all Maison Francis Kurkdjian products and be able to propose fragrance recommendations through conversation and confidently and appropriately overcome any objections
- To initiate contact with clients and welcome them both on counter and through traffic stopping
- To ensure the standard of service is consistent and of Maison Francis Kurkdjian standard
MANAGEMENT
- Develop the team to provide business continuity and people development; manage daily team related people matters, absence, sickness, holidays, rotas, and lead by example always. Ensure the team are educated in how to use the on-counter technology to further support the business.
- Ensuring the counters are immaculate, well-merchandised in line with merchandising guidelines and truly reflective of the brand.
- Ensure the team always adhere to the Grooming Guidelines and act in a professional, positive, and exemplary manner reflective of The Maison,
- Manage efficient processes of stock replenishment, unpacking stock deliveries, stock taking, recording/summarising sales figures, stock damages, till procedures.
- Administration related to the management of the account including sales analysis.
- To ensure all operational and administrative tasks are complete and to the best of your ability
GENERAL
- To establish and maintain professional working relationships with all stakeholders including the host store management and LVMH Head Office to ensure best support to manage your counter and team.
- To adhere to all Company procedures and policies, as outlined in the employee handbook.
- To carry out any additional duties as directed by the management team.
- Talent Acquisition: Identify and interview for vacancies within the team to shortlist stage for final interview by Area Sales Manager. Provide support on Store Approval processes. Collaborate with the Area Sales Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions.
Person Specification
Knowledge and Skills
- Previous retail sales management experience ideally within luxury brands
- Appreciation of beauty or luxury lifestyle sectors and a passion to work within the industry.
- Ability to demonstrate a successful track record in leading and managing a team.
- Ability to demonstrate a creative flair and problem-solving skills.
- Excellent communication skills both written and verbal with colleagues of all levels
- Basic Microsoft Office skills
- Able to demonstrate a pro-active attitude and flexible approach.
- To empower a team to achieve goals and targets.
- Ability to work effectively to meet deadlines, with high levels of attention to detail.
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Industries
Retail Luxury Goods and Jewelry and Retail
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#J-18808-LjbffrAssistant Boutique Manager - Harrods Knightsbridge in London employer: Maison Francis Kurkdjian
Maison Francis Kurkdjian is an exceptional employer, offering a vibrant work culture that celebrates creativity and luxury in the heart of Knightsbridge. Employees benefit from comprehensive training, opportunities for personal growth, and a supportive team environment that encourages collaboration and excellence in customer service. With a commitment to nurturing talent and a passion for the art of fragrance, working here means being part of a prestigious brand that values its people as much as its products.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Boutique Manager - Harrods Knightsbridge in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Maison Francis Kurkdjian, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Maison Francis Kurkdjian!
We think you need these skills to ace Assistant Boutique Manager - Harrods Knightsbridge in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Maison Francis Kurkdjian, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Maison Francis Kurkdjian and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Maison Francis Kurkdjian that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Maison Francis Kurkdjian
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
