Spa Experience Concierge in Witney

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa - Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.

As a Spa Butler you will provide exceptional service to our members and guests by assisting them through their journey at Eynsham Baths, whilst demonstrating knowledge in delivering an authentic guided experience within the thermal area and to the treatment rooms. Supporting the Baths reception and treatments team with daily operations, stock management and recording of member preferences, as well as prioritising cleanliness throughout the Baths, you will ensure a luxurious guest experience is carried out as a standard, always striving to provide a personal and exceptional member experience.

Who we are looking for:

• Passionate about delivering exceptional guest experience with keen attention to detail.
• A team-orientated, positive and caring personality who is passionate about wellbeing.
• Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.

The on target earning potential for this role is £33,804.80 per annum based on a 40 hour contract - comprising a base salary of £30,804.80, plus a qualified estimate of £3,000 in gratuities and service charge. Please note this role is paid hourly at £14.81 so this is a projected salary and OTE.

This role is open to female applicants only under Schedule 9, Part 1 of the Equality Act 2010, due to the nature of the role involving work within female only changing and shower facilities.

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Goes without saying but we will feed you during your shift.
• Cycle to Work scheme.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role. It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.