At a Glance
- Tasks: Handle guest enquiries and ensure exceptional service at Estelle Manor.
- Company: Estelle Manor, a luxurious rural retreat in Oxfordshire.
- Benefits: Competitive salary, exclusive staff rates, wellness perks, and 28 days holiday.
- Other info: Enjoy biannual socials, colleague spaces, and a supportive work culture.
- Why this job: Join a vibrant team and create memorable experiences for guests.
- Qualifications: Passion for hospitality, excellent communication skills, and IT proficiency.
The predicted salary is between 30900 - 33900 £ per year.
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa - Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.
As a Reservations and Communications Executive, you will handle all day-to-day enquiries for Estelle Manor. You will be responsible for answering and responding to all incoming calls, messages and requests in a warm and friendly way ensuring our members and guests always feel hosted in their home. With a passion for delivering exceptional service in an efficient manner, you will have a positive attitude and keen motivation to develop any previous reservations experience and skills.
Who are we looking for?
- Passionate about creating exceptional guest experience with keen attention to detail.
- Experience in luxury hospitality or travel is advantageous.
- Confident IT user and telephone communicator.
- Ability to proactively anticipate guest needs and requests in a timely manner ensuring positive outcomes and elevation of the Estelle Manor experience.
- Comfortable taking ownership, accountability and acting as a point of reference for guests and members.
- Excellent communication skills and comfortable talking to colleagues, senior management and building relationships with our members and guests.
- Ability to perform under pressure and deliver results to deadlines.
The on target earning potential for this role is £33,900 per annum based on a 40 hour contract - comprising a base salary of £30,900, plus a qualified estimate of £3,000 in gratuities and service charge.
What’s in it for you?
At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across sister properties.
- Estelleversary gifting for all employees.
- Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
- Goes without saying but we will feed you during your shift.
- Cycle to Work scheme.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Colleague Forums and Sustainability Committees to help create The Estelle Way.
- Recommend-a-friend bonus scheme.
- Uniform provided, cleaned, and pressed.
- Onsite seamstresses to ensure your uniform is fitted and repaired.
About gratuities & service charge:
Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role. It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.
Reservations Executive in Witney employer: Maison Estelle
Estelle Manor is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture enriched with biannual socials, exclusive staff rates, and a supportive environment. With a focus on creating a sense of belonging, employees enjoy numerous perks including stocked colleague spaces, a Cycle to Work scheme, and generous holiday allowances that increase with service. Join us at Estelle Manor, where your contributions are valued, and you can thrive in a fulfilling hospitality career amidst the beautiful Oxfordshire countryside.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Executive in Witney
✨Tip Number 1
Get to know Estelle Manor inside out! Familiarise yourself with the services, amenities, and unique offerings. When you walk into that interview, you’ll impress them with your knowledge and passion for creating exceptional guest experiences.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and messages, it’s crucial to sound warm and friendly. Try role-playing with a friend or family member to get comfortable with responding to different types of enquiries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you anticipated guest needs or resolved issues efficiently. This will demonstrate your ability to take ownership and deliver results under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our Estelle family.
We think you need these skills to ace Reservations Executive in Witney
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for creating exceptional guest experiences shine through. We want to see that you’re genuinely excited about the role and the unique atmosphere at Estelle Manor.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in luxury hospitality or travel. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Warm and Friendly:Since you'll be handling enquiries and communicating with guests, reflect a warm and friendly tone in your written application. This sets the stage for the kind of service we value at Estelle Manor.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Estelle Manor!
How to prepare for a job interview at Maison Estelle
✨Know the Manor Inside Out
Before your interview, take some time to research Estelle Manor. Familiarise yourself with its facilities, like the Eynsham Baths and the various dining options. This knowledge will not only impress your interviewers but also help you understand how to enhance the guest experience.
✨Showcase Your Communication Skills
As a Reservations Executive, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face in the role, such as handling guest inquiries or resolving issues, to demonstrate your ability to engage warmly with guests.
✨Highlight Your Passion for Hospitality
Make sure to convey your enthusiasm for creating exceptional guest experiences. Share specific examples from your past roles where you went above and beyond for guests. This will show that you have the right attitude and motivation to thrive in a luxury hospitality environment.
✨Prepare for Pressure Situations
Estelle Manor values the ability to perform under pressure. Think of times when you successfully managed stressful situations in previous jobs. Be ready to discuss these experiences and how you maintained a positive outcome, as this will demonstrate your capability to handle the demands of the role.
