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- Tasks: Lead a dynamic team to deliver exceptional service in a luxury hotel environment.
- Company: Estelle Manor, a stunning rural retreat with a focus on well-being and community.
- Benefits: Competitive salary, exclusive staff rates, generous holiday, and wellness perks.
- Why this job: Make impactful decisions while creating memorable experiences for guests and colleagues.
- Qualifications: Previous management experience in luxury hospitality and excellent communication skills.
- Other info: Join a vibrant culture with opportunities for personal growth and development.
The predicted salary is between 40000 - 48000 £ per year.
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa - Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.
The Role: As an Operations Duty Manager your role will be incredibly exciting, quite often varied and will involve creative thinking with a decisive attitude. You will be leading the team to deliver an exemplary service to our members and guests; a service which boasts personalisation, empathy and charm. You will be on hand for our colleagues, helping develop, mentor and supervise them throughout their time at Estelle Manor. You will be empowered to make impactful decisions within a luxury hospitality environment. Please note: This is a fixed term contract for 12 months.
Who we are looking for?
- Previous management experience within a luxury hotel or premium brand.
- Strong OPERA & Knowcross knowledge would be ideal but not essential.
- Excellent communication skills and the ability to get on with a diverse range of people.
- Ability to quickly understand, influence, and negotiate, as well as document and report to both technical and non-technical colleagues.
- Accountability with a solutions focused mindset.
- Passionate about delivering exceptional guest experience with keen attention to detail.
- Hugely charismatic and comfortable talking to colleagues, senior management as well as being front of house building relationships with our members and guests.
The on target earning potential for this role is £43,000 per annum - comprising a base salary of £40,000, plus a qualified estimate of £3,000 in gratuities and service charge.
What’s in it for you? At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across sister properties.
- Cycle to work scheme.
- Colleague spaces stocked with food, drinks and locally sourced coffee.
- Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 30 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend-a-friend bonus scheme.
- Uniform provided, cleaned, and pressed.
- Onsite seamstresses to ensure your uniform is fitted and repaired.
About gratuities & service charge: Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role. It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.
Hotel Duty Manager - 12 Month FTC in Witney employer: Maison Estelle
Contact Detail:
Maison Estelle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Duty Manager - 12 Month FTC in Witney
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend industry events or job fairs where Estelle Manor might be present. First impressions matter, so dress to impress and be ready to showcase your charisma and passion for exceptional guest experiences.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the interview like it’s a grand event! Research Estelle Manor, understand its values, and think of examples from your past that highlight your management skills and ability to deliver personalised service. Confidence is key!
We think you need these skills to ace Hotel Duty Manager - 12 Month FTC in Witney
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of charm and warmth into your words. Remember, we’re all about creating connections at Estelle Manor.
Tailor Your Experience: Make sure to highlight your previous management experience in luxury settings. We’re looking for someone who can lead with empathy and creativity, so share specific examples that showcase your skills and how they align with our values.
Be Solutions-Focused: In your application, emphasise your solutions-focused mindset. We love candidates who take accountability and can think on their feet, so share instances where you've tackled challenges head-on and made impactful decisions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Maison Estelle
✨Know Your Stuff
Familiarise yourself with Estelle Manor's offerings, especially the unique features like the Eynsham Baths and the various dining options. This knowledge will help you demonstrate your genuine interest in the role and the establishment during the interview.
✨Showcase Your Leadership Skills
Prepare examples from your previous management experience that highlight your ability to lead a team in a luxury hospitality setting. Think about times when you’ve had to make impactful decisions or mentor colleagues, as these are key aspects of the role.
✨Communicate with Charisma
Practice your communication skills by engaging in conversations with friends or family. Focus on being personable and approachable, as this is crucial for building relationships with both guests and colleagues at Estelle Manor.
✨Emphasise Problem-Solving Abilities
Be ready to discuss how you approach challenges with a solutions-focused mindset. Prepare specific scenarios where you successfully resolved issues, showcasing your accountability and creativity in a fast-paced environment.