At a Glance
- Tasks: Lead the front of house team and ensure exceptional dining experiences.
- Company: Estelle Manor, a stunning rural retreat with luxury amenities.
- Benefits: Competitive salary, exclusive staff rates, and wellness perks.
- Other info: Enjoy biannual socials, colleague spaces, and opportunities for personal growth.
- Why this job: Join a vibrant team and shape memorable guest experiences in a unique setting.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 59277 - 59277 £ per year.
Who are we?
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire.
The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts.
Plus, there’s a kids’ club for the little ones and a workspace.
We are looking for an inspiring
General Manager to lead our Billiards front of house restaurant team.
Here's a bit more detail on what we see you doing in this role
As the General Manager of The Billiards, you will provide leadership and management to the front of house team, ensuring the smooth day-to-day running of the restaurant and consistently delivering an exceptional experience for our members and guests.
You will lead from the front, setting the tone for service and culture while working closely with the F&B Senior Leadership team to deliver the vision and strategy for the restaurant.
You will have overall responsibility for the restaurant's operations, team performance, financial targets, service standards and guest experience.
You will also oversee staff management, training and development, equipment and maintenance, sales reporting and strong communication across all levels.
Who we are looking for
- Previous experience as a General Manager or senior Restaurant Manager within a luxury hotel, members' club or premium hospitality brand.
- Excellent communication skills, with the ability to build strong relationships with colleagues, senior management, members and guests.
- A team-oriented, positive, driven, organised and solution-focused leader.
- Proven experience managing daily operations, service standards, set-up and operating procedures.
- Strong commercial awareness and experience working towards financial targets.
- Confident in building and fostering team spirit, developing talent and creating an environment where colleagues can bring the best of themselves to work.
- Ability to perform under pressure, make decisions and deliver results to deadlines.
- Someone who takes responsibility and initiative, proactively explores issues and generates new ideas through creative thinking.
- Passionate about delivering an exceptional guest experience, with a keen eye for detail.
- A genuine passion for hospitality, service and hosting.
About The Billiards
The Billiards offers a menu of traditional Chinese dishes, with a particular focus on dim sum and showstopping favourites including char siu belly pork and an irresistible whole roast duck.
The striking space features limed plaster walls and serpent-shaped velvet banquettes in shades of Malachite green, lit by Murano glass chandeliers overhead.
The Billiards’ Private Dining Room provides the ideal setting for more intimate celebrations.
- Dinner: Tuesday-Saturday
- Traditional dining
- The Billiards welcomes children from 5pm-8pm
At Estelle , we prioritize your well-being and growth, offering a range of perks to enrich your experience.
Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises.
Nurture your well-being with stocked colleague spaces.
Engage in forums shaping The Estelle Way.
Utilise the provided uniforms and onsite seamstress support.
Join us for a fulfilling journey where you are valued , supported , and celebrated .
- The on-target earning potential for this role is
- £59,277 per annum , based on a 40-hour contract, comprising a base salary of
- £47,277 per annum , plus a qualified estimate of
£12,000 in gratuities and service charge* . Please note this is a projected salary and OTE.
Here at
Estelle , we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Estelleversary gifting for all employees.
- Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
- Goes without saying but we will feed you during your shift.
- Cycle to Work scheme.
- Added protection of our pension and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Colleague Forums and Sustainability Committees to help create The Estelle Way.
- Recommend-a-friend bonus scheme.
- Uniform provided, cleaned, and pressed.
- Onsite seamstresses to ensure your uniform is fitted and repaired.
About gratuities & service charge
- Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
- INDEST
- #J-18808-Ljbffr
General Manager, Billiards Restaurant in Witney employer: Maison Estelle
Estelle Manor is an exceptional employer, offering a vibrant work culture where your contributions are valued and celebrated. As a Waiter in The Billiards Room, you will enjoy a range of benefits including exclusive staff rates, biannual socials, and a supportive environment that prioritises your well-being and professional growth. With opportunities to engage in forums shaping the workplace and a commitment to maintaining high service standards, you'll find a rewarding career path in this stunning Oxfordshire retreat.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager, Billiards Restaurant in Witney
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Maison Estelle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Maison Estelle
Don't be shy about reaching out to Maison Estelle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager, Billiards Restaurant in Witney
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Maison Estelle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Maison Estelle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
