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- Tasks: Manage incoming calls and direct them to the right departments while providing information.
- Company: Estelle Manor is a stunning rural retreat in Oxfordshire with luxurious amenities and a welcoming atmosphere.
- Benefits: Enjoy exclusive staff rates, biannual socials, stocked colleague spaces, and generous holiday allowances.
- Why this job: Join a supportive team where your well-being is prioritised and your contributions are celebrated.
- Qualifications: Excellent communication skills and multitasking ability; hospitality or admin experience preferred.
- Other info: This is a fully onsite role with flexible shifts, including evenings and weekends.
The predicted salary is between 24000 - 36000 £ per year.
Who are we?
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.
Switchboard Operator
As a Switchboard Operator you will be responsible for managing incoming calls, directing them to the appropriate departments or individuals, and providing information as needed. This role requires excellent communication skills, a professional demeanour, and the ability to multitask efficiently. This role sits as part of our reservation team but will be in a different office space.
Who we are looking for?
- A person who is calm, confident, is an excellent problem-solver, has great attention to detail and who can multitask.
- Experience in an administrative position within the hospitality or travel industry would be ideal. Also beneficial is admin experience gained from NHS, at a doctor’s surgery, within retail banking or even as a virtual assistant/EA/PA.
- Excellent communication skills and the ability to get on with a diverse range of people – you can quickly understand, influence, and negotiate, as well as document and explain complex requirements to both technical and non-technical colleagues.
- Confident in learning and using a wide range of computer operating systems.
The shift patterns for this role will require flexibility and will include evenings & weekends (5 days working with 2 days rest period Monday – Sunday).
The on target earning potential for this role is £33,000 per annum. This is compromised of a base salary of £30,000 per annum with an estimated £3,000 in service charge.
What’s in it for you?
At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across sister properties.
- Cycle to work scheme
- Colleague spaces stocked with food, drinks, and locally sourced coffee.
- Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
- Added protection of both our pension and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Colleague Forums and Sustainability Committees to help create The Estelle Way.
- Recommend-a-friend bonus scheme.
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Switchboard Operator employer: Maison Estelle
Contact Detail:
Maison Estelle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator
✨Tip Number 1
Familiarise yourself with the hospitality industry, especially the nuances of communication within it. Understanding the environment you'll be working in can help you relate better to the team and guests, making you a more attractive candidate.
✨Tip Number 2
Practice your multitasking skills in real-life scenarios. You could simulate handling multiple calls or tasks at once, which will prepare you for the fast-paced nature of the role and demonstrate your capability during any interviews.
✨Tip Number 3
Network with current or former employees of Estelle Manor or similar establishments. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach to the role.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples from your past experiences. Be ready to discuss how you've effectively handled challenging situations, as this will highlight your suitability for the Switchboard Operator position.
We think you need these skills to ace Switchboard Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly within the hospitality or travel industry. Emphasise skills like communication, multitasking, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role of Switchboard Operator at Estelle Manor. Mention specific experiences that demonstrate your ability to manage calls and provide excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your communication skills and any experience with computer operating systems. Provide examples of how you've successfully interacted with diverse groups of people in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Maison Estelle
✨Showcase Your Communication Skills
As a Switchboard Operator, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. You might even want to practice common scenarios where you would need to direct calls or provide information.
✨Highlight Your Multitasking Abilities
This role requires juggling multiple tasks at once. Be prepared to discuss examples from your past experiences where you successfully managed several responsibilities simultaneously, especially in high-pressure environments.
✨Familiarise Yourself with the Company
Research Estelle Manor and its offerings. Understanding their values, services, and the overall atmosphere will help you tailor your responses and show genuine interest in the role and the company culture.
✨Prepare for Flexibility Questions
Since the role involves flexible shift patterns, be ready to discuss your availability and willingness to work evenings and weekends. Showing that you are adaptable will reflect positively on your candidacy.
