At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for guests at our luxurious spa.
- Company: Estelle Manor, a stunning rural retreat with a focus on well-being and community.
- Benefits: Competitive salary, exclusive staff rates, biannual socials, and supportive work environment.
- Other info: Opportunities for personal growth and a vibrant workplace culture.
- Why this job: Join a passionate team and make a real difference in guests' wellness journeys.
- Qualifications: Strong communication skills and a positive, caring attitude towards guest experience.
The predicted salary is between 30804 - 33805 £ per year.
Estelle Manor is a rural retreat set on an 85‑acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa—Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. There’s also a kids’ club and a workspace. As the countryside companion to Maison Estelle, the manor is a ‘hosted home’, bringing people together who have plenty to say and nothing to prove.
As a Spa Butler you will provide exceptional service to our members and guests by assisting them through their journey at Eynsham Baths, while demonstrating knowledge in delivering an authentic guided experience within the thermal area and to the treatment rooms. You will support the Baths reception and treatments team with daily operations, stock management and recording of member preferences, as well as prioritising cleanliness throughout the Baths, ensuring a luxurious guest experience as a standard, always striving to provide a personal and exceptional member experience.
We are looking for someone who is passionate about delivering exceptional guest experience with keen attention to detail. A team‑orientated, positive and caring personality who is passionate about wellbeing. Someone who takes responsibility and initiative to explore issues and generate new ideas with creative thinking. Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
The on target earning potential for this role is £33,804.80 per annum based on a 40‑hour contract – comprising a base salary of £30,804.80, plus a qualified estimate of £3,000 in gratuities and service charge. Please note this role is paid hourly at £14.81 so this is a projected salary and OTE. This role is open to female applicants only under Schedule 9, Part 1 of the Equality Act 2010, due to the nature of the role involving work within female‑only changing and shower facilities.
At Estelle, we prioritise your well‑being and growth, offering a range of perks including exclusive staff rates, biannual socials, and Estelleversary surprises. You’ll have stocked colleague spaces, participate in forums shaping The Estelle Way, and use the provided uniforms with onsite seamstress support. You are valued, supported, and celebrated.
- Biannual company socials and smaller social and sports groups.
- Exclusive staff rates.
Spa Butler - Female employer: Maison Estelle
Estelle Manor is an exceptional employer that prioritises the well-being and growth of its staff, offering a vibrant work culture where team members are valued and celebrated. With exclusive staff rates, biannual socials, and opportunities to shape the workplace through forums, employees enjoy a supportive environment that fosters personal and professional development. Located in the picturesque Oxfordshire countryside, working as a Spa Butler at Estelle Manor means being part of a dedicated team committed to delivering outstanding guest experiences in a luxurious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Butler - Female
✨Tip Number 1
Get to know Estelle Manor inside out! Familiarise yourself with the spa services, the atmosphere, and the overall vibe. When you walk in for your interview, you’ll be able to chat confidently about what makes us special, showing that you’re genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Spa Butler, you'll need to connect with guests and team members alike. Try role-playing scenarios with friends or family to get comfortable with talking about guest experiences and how you can enhance them.
✨Tip Number 3
Show off your passion for wellbeing! Think of ways you can demonstrate your commitment to creating a luxurious experience for our guests. Whether it’s sharing personal wellness tips or discussing your favourite spa treatments, let your enthusiasm shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Estelle family right from the start. We can’t wait to see your application!
We think you need these skills to ace Spa Butler - Female
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for delivering exceptional guest experiences shine through. We want to see that you genuinely care about wellbeing and creating memorable moments for our guests.
Be Detail-Oriented:Pay close attention to the details in your application. Highlight your experience with cleanliness and organisation, as these are key to ensuring a luxurious guest experience at Eynsham Baths. We love candidates who take pride in their work!
Communicate Clearly:Use clear and engaging language in your application. We value excellent communication skills, so make sure to showcase your ability to connect with others, whether it’s colleagues or guests. A friendly tone goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of the Estelle family!
How to prepare for a job interview at Maison Estelle
✨Know the Spa Inside Out
Before your interview, make sure you familiarise yourself with Eynsham Baths and its offerings. Understand the different treatments, facilities, and the overall guest experience they aim to provide. This knowledge will help you demonstrate your passion for the role and show that you're genuinely interested in contributing to their exceptional service.
✨Showcase Your Communication Skills
As a Spa Butler, you'll need to interact with guests and colleagues regularly. During the interview, practice clear and confident communication. Share examples of how you've built relationships in previous roles, and highlight your ability to listen and respond to guest needs. This will reassure them that you can create a welcoming atmosphere.
✨Emphasise Attention to Detail
In this role, attention to detail is crucial for ensuring a luxurious guest experience. Prepare specific examples from your past work where your keen eye for detail made a difference. Whether it was maintaining cleanliness or personalising a guest's experience, these stories will illustrate your commitment to excellence.
✨Demonstrate Team Spirit
Estelle Manor values a team-oriented approach, so be ready to discuss how you collaborate with others. Share instances where you've worked effectively within a team, supported colleagues, or contributed to a positive work environment. This will show that you’re not just focused on individual success but also on uplifting those around you.
