At a Glance
- Tasks: Lead and manage the team to deliver exceptional service in a luxury members club.
- Company: Maison Estelle, a stylish private members club in Mayfair.
- Benefits: Competitive salary, exclusive staff rates, biannual socials, and well-being perks.
- Other info: Flexible hours with opportunities for growth and a supportive culture.
- Why this job: Join a vibrant team and create memorable experiences for our members.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 34900 - 51500 € per year.
Who are we? Maison Estelle is a private members club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A hosted home, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.
The Study Floor Manager key responsibility is to provide leadership, management and oversee operation of the team. You are committed and proactive and will promote and grow the business, hire and train new starters, and ensure that our members are receiving excellent service. You will also manage inventory, ensure that quality and safety controls are followed and create team schedules. You should uphold the highest standards and ensure the guest experience is always in line with our standards.
Whats in it for you? At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated. The on target earning potential for this role is £51,500 per annum based on a 40 hour contract - comprising a base salary of £34,900 plus a qualified estimate of £16,600 in gratuities and service charge. Please note this role is paid hourly so this is a projected salary and OTE.
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across Ennismore brand.
- Birthday day off.
- Goes without saying, but we will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend-a-friend bonus scheme.
What you will do... The key responsibilities for this role will include but are not limited to:
- Managing the day-to-day operations and activities within the members club ensuring the team deliver an exceptional hosted experience for our members.
- Preparing weekly schedules for the team in line with labour budgets and revenue forecasts.
- Reviewing sales and beverage costs and GPs, and reconciling any discrepancies in accounting.
- Setting a good example for the team with regard to punctuality, attendance, attitude and hygiene and ensuring that high standards are maintained at all times.
- Assisting in menu planning and pricing, delivering a rich programme of events and original unique selling points which keep our members coming back.
- Arranging for equipment maintenance and repairs in line with health and safety requirements and budgets.
- Proactively managing any member complaints ensuring we follow up so that our members and their guests leave happy with a positive lasting impression.
- Helping to achieve budgeted food and drink cost, sales, stock, labour costs and profitability.
- Participating and inputting towards food and beverage activities helping to build and delivering innovative activations for our members club.
- Overseeing the programming and events calendar from an operational perspective.
- Being responsible for effective people practices including but not limited to recruitment, onboarding, training, employee engagement, performance and experience.
Who we are looking for... Proven experience managing an operation in a luxury / lifestyle food and beverage operation. You are an inspiring leader who relishes taking responsibility for running a late-night operation. Confident in using purchasing, health and safety and food safety, payroll and rota systems. Stays up to date with current industry trends and best practices. Must be able to work flexibly including evenings and weekends due to the operational hours of the club. Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members. A genuine passion for hospitality and hosting.
Floor Manager - Study Lounge in Slough employer: Maison Estelle
At Maison Estelle, we pride ourselves on being an exceptional employer that values your well-being and professional growth. Located in the heart of Mayfair, our unique work culture fosters a sense of belonging, offering exclusive staff benefits such as biannual socials, generous holiday allowances, and a supportive environment where your contributions are celebrated. Join us to be part of a dynamic team dedicated to delivering outstanding service in a luxurious setting, while enjoying opportunities for personal development and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - Study Lounge in Slough
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Maison Estelle. Check out their social media and website to understand their vibe. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Floor Manager. Highlight your leadership skills and how you can enhance the member experience at Estelle.
✨Tip Number 3
Dress to impress! Since this is a luxury environment, make sure your outfit reflects that. A smart, polished look will not only boost your confidence but also show that you respect the club's standards and values.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Floor Manager role!
We think you need these skills to ace Floor Manager - Study Lounge in Slough
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to excellent service and how you’ve made a positive impact in previous roles. We want to see that you genuinely care about creating memorable experiences for our members.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Floor Manager role at Maison Estelle. Use keywords from the job description and demonstrate how your skills and experiences align with what we’re looking for. This shows us you’ve done your homework and are serious about joining our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Highlight your key achievements and relevant experiences without going off on tangents. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we stand for at StudySmarter!
How to prepare for a job interview at Maison Estelle
✨Know the Club Inside Out
Before your interview, make sure you research Maison Estelle thoroughly. Understand its values, the atmosphere it aims to create, and the services it offers. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service quality. Be ready to discuss how you can inspire and motivate your team at Maison Estelle.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For instance, think about how you would handle a member complaint or manage a busy shift. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
✨Emphasise Your Passion for Hospitality
Make sure to convey your genuine passion for hospitality and hosting. Share stories that highlight your commitment to providing excellent service and creating memorable experiences for guests. This will resonate well with the club's ethos and show that you're a great fit for their team.
