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- Tasks: Handle day-to-day enquiries and ensure guests feel at home.
- Company: Estelle Manor is a stunning rural retreat in Oxfordshire with luxurious amenities.
- Benefits: Enjoy exclusive staff rates, biannual socials, and well-stocked colleague spaces.
- Why this job: Join a vibrant team focused on exceptional guest experiences and personal growth.
- Qualifications: Passionate, detail-oriented, and excellent communication skills required.
- Other info: Opportunities for career development and a supportive work culture.
The predicted salary is between 24000 - 36000 £ per year.
Who are we?
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.
The Role:
As a Reservations and Communications Executive, you will handle all day-to-day enquiries for Estelle Manor. You will be responsible for answering and responding to all incoming calls, messages and requests in a warm and friendly way ensuring our members and guests always feel hosted in their home. With a passion for delivering exceptional service in an efficient manner, you will have a positive attitude and keen motivation to develop any previous reservations experience and skills.
Who we are looking for:
- Passionate about creating exceptional guest experience with keen attention to detail.
- An enthusiastic team player with a positive mindset and hugely charismatic.
- Excellent communication skills and stakeholder management skills with the ability to build relationships with colleagues, senior management, members and guests.
- Ability to perform under pressure and deliver results to deadlines.
- Confident computer user.
What’s in it for you?
At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across sister properties.
- Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
- Colleague spaces stocked with food, drinks and locally sourced coffee.
- Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Colleague Forums and Sustainability Committees to help create The Estelle Way.
- Recommend-a-friend bonus scheme.
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Reservations Agent employer: Maison Estelle
Contact Detail:
Maison Estelle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with Estelle Manor's offerings, including the restaurants and spa. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by role-playing common guest scenarios. This will prepare you to handle inquiries with warmth and professionalism, showcasing your ability to create exceptional guest experiences.
✨Tip Number 3
Network with current or former employees of Estelle Manor on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Demonstrate your enthusiasm for teamwork by sharing examples of successful collaborations in previous roles. Highlighting your positive mindset and ability to work under pressure will resonate well with the hiring team.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Reservations Agent position. Tailor your application to highlight your relevant experience in customer service and reservations.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for creating exceptional guest experiences. Mention specific examples from your past roles that demonstrate your attention to detail and ability to work under pressure.
Highlight Relevant Skills: In your CV, emphasise your communication skills, teamwork, and any previous experience in hospitality or reservations. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Reservations Agent.
How to prepare for a job interview at Maison Estelle
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating exceptional guest experiences during the interview. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Excellent Communication Skills
Since the role requires strong communication skills, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've effectively managed stakeholder relationships in previous positions.
✨Highlight Your Team Player Attitude
Estelle Manor values collaboration, so be ready to discuss your experiences working in teams. Share stories that showcase your ability to contribute positively to a team environment and support your colleagues.
✨Prepare for Pressure Scenarios
The ability to perform under pressure is crucial for this role. Think of examples where you successfully handled stressful situations or tight deadlines, and explain how you maintained a positive attitude throughout.
