Private Events Manager

Who are we?

Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

What’s in it for you?

At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well‑being with stocked colleague spaces and food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated.

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.

What you will do

The key responsibilities for this role will include but are not limited to:

• Oversee the full event planning lifecycle, coordinating enquiries, client communication, logistics, and on‑the‑day execution.
• Ensure best standard of service is provided to members / clients from first impression, and thereafter through all mediums of communication in the organisation and then to final delivery, always act as ambassadorial role for the club.
• Assist in analysing month end reports, forecasting and reviewing and implementing action plans.
• Continually review, monitor, and update event pricing strategy to ensure maximum opportunity to convert business (market research & competitive analysis).
• Identify potential business development opportunities and follow up.
• Consistently achieve a high level of customer satisfaction by exhibiting a positive attitude and building trust, ensuring commitments are met and expectations are exceeded by understanding members / client’s needs and priorities.
• Use market research & competitive analysis to continually review, monitor, and update event pricing strategy to ensure maximum opportunity to convert business.
• Work closely with the operations team in the club to bring events to life.
• Act as ambassador for the club and consistently achieve a high level of customer satisfaction.

Who we are looking for

• Proven experience working as an Events Manager in a luxury / lifestyle multi‑outlet food and beverage operation.
• Must be able to work flexibly including evenings and weekends due to the operational hours of the club.
• Excellent communication skills and comfortable talking to colleagues, senior management, and members.
• A genuine passion for hospitality and hosting