Nightlife, Terrace Floor Manager

Maison Estelle is a private members club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A hosted home, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

Your primary function is to provide leadership, management, and oversee operations for the Nightlife teams. You are committed and proactive and will promote and grow the business, hire and train new starters, and ensure that Maison Estelle members are receiving excellent service.

At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience:

• Exclusive staff rates and biannual socials.
• Stocked colleague spaces and staff food.
• Engage in forums shaping The Estelle Way.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.

The on-target earning potential for this role is £55,620 per annum based on a 40-hour contract - comprising a base salary of £36,900 plus a qualified estimate of £18,720 in gratuities and service charge. Please note this role is paid hourly so this is a projected salary and OTE.

The key responsibilities for this role will include but are not limited to:

• Managing the day-to-day operations and activities within the Parlour and Basement ensuring the team deliver an exceptional hosted experience for our members.
• Reviewing sales and beverage costs and GPs, and reconciling any discrepancies in accounting.
• Liaising with Reservation Departments & host teams to ensure a maximised & cohesive member journey throughout the club.
• Building strong relationships with members & helping curate a maximised experience through the club.
• Setting a good example for the team with regard to punctuality, attendance, attitude and hygiene and ensuring that high standards are maintained at all times.
• Ensuring that an effective table reservation system is being used effectively to maximise revenue.
• Assisting in menu planning and pricing and delivering a rich programme of events and original unique selling points which keep our members coming back.
• Proactively managing any member complaints ensuring we follow up so that our members and their guests leave happy with a positive lasting impression.
• Participating and inputting towards food and beverage activities helping to build and deliver innovative activations for Maison Estelle.
• Maintaining all department control procedures to ensure the safe delivery of all food and beverage related products in line with UK food safety and health and safety legislation.
• Being an ambassador for Maison Estelle as well as someone who embodies our values and commitment to our teams both when at work and when not.
• Holding Parlour and Basement department meetings and attending club-wide meetings.
• Offering strong leadership, mentoring, and guidance to your team.
• Ensuring that the reservations and CRM system is updated with members' individual preferences.
• Overseeing creation and development of all training for your team and making sure all colleagues attend training.
• Creating a working environment in which colleagues can be themselves and are able to thrive.
• Motivating your team and colleagues to come up with creative ideas and unique membership experiences.
• Having good communication skills and proficiently liaising with all departments on an ongoing basis retaining close and professional relationships.
• Empowering colleagues to provide excellent service for both internal and external guests.
• As part of the Management team, delivering the Senior Leadership Team's vision for the direction and strategy for the whole club in line with the company's expectations.
• Being responsible for effective people practices including but not limited to recruitment, onboarding, training, employee engagement, performance and experience.

Who we are looking for:

• Proven experience managing an operation in a luxury/lifestyle food and beverage operation.
• You are an inspiring leader who relishes taking responsibility for running a late-night operation.
• Confident in using purchasing, health and safety and food safety, payroll and rota systems.
• Stays up to date with current industry trends and best practices.
• Must be able to work flexibly including evenings and weekends due to the operational hours of the club.
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members.
• A genuine passion for hospitality and hosting.