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- Tasks: Welcome guests warmly and manage night-time operations with a smile.
- Company: Estelle Manor, a stunning rural retreat in Oxfordshire.
- Benefits: Competitive salary, exclusive staff rates, and fun biannual socials.
- Other info: Join a supportive culture that values your well-being and growth.
- Why this job: Be part of a vibrant team and create memorable experiences for guests.
- Qualifications: Previous hotel reception experience and excellent communication skills.
The predicted salary is between 33804 - 33804 £ per year.
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa - Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.
As a Night Receptionist at Estelle Manor, you will offer a warm and friendly welcome for all our members and guests arriving to the estate throughout the night. Providing an exceptional guest experience, you will assist in completing financial and administrative responsibilities during the night shift, including the night audit, in an efficient and positive manner. With a genuine passion for hosting, and a confident and enthusiastic demeanour, you will be an ambassador for the front office team here at Estelle Manor.
Who we are looking for?
- Previous hotel reception/front office experience.
- Experience of working nights or in a luxury property would be desirable.
- Experience with Opera/Opera Cloud is advantageous.
- Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
- Ability to perform under pressure and deliver results to deadlines.
- Passionate about delivering exceptional guest experience with keen attention to detail.
The on target earning potential for this role is £33,804.80 per annum based on a 40 hour contract - comprising a hourly rate of £14.81, plus a qualified estimate of £3,000 in gratuities and service charge. Please note this role is paid hourly so this is a projected salary and OTE.
What’s in it for you?
At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips: Biannual company socials plus smaller social and sports groups. Exclusive staff rates.
Night Hotel Receptionist employer: Maison Estelle
Contact Detail:
Maison Estelle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Hotel Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role at Estelle Manor.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your genuine passion for hosting shine through. Remember, they’re looking for someone who can create a warm and friendly atmosphere for guests, so be yourself!
✨Tip Number 3
Prepare for those tricky questions! Brush up on common interview questions related to hotel reception duties and think about how your previous experience aligns with what Estelle Manor is looking for. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Estelle team. Let’s make it happen!
We think you need these skills to ace Night Hotel Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and your enthusiasm for the role. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in hotel reception or front office roles. If you've worked nights or in luxury properties before, shout about it! We love seeing how your background aligns with what we're looking for.
Be Detail-Oriented: Attention to detail is key in our industry, so ensure your application is free from typos and errors. Double-check everything before hitting send! This shows us that you take pride in your work and care about delivering an exceptional guest experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our amazing perks!
How to prepare for a job interview at Maison Estelle
✨Know the Estate Inside Out
Before your interview, take some time to familiarise yourself with Estelle Manor and its offerings. Understand the layout, the different restaurants, and the spa facilities. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Guest Experience Skills
Prepare examples from your previous roles that highlight your ability to provide exceptional guest experiences. Think about specific situations where you went above and beyond for a guest, especially during night shifts or under pressure. This will demonstrate your passion for hospitality.
✨Practice Your Communication Skills
As a Night Receptionist, you'll need to communicate effectively with guests and colleagues alike. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could encounter during your shift to showcase your interpersonal skills.
✨Be Ready for the Night Audit
Since the role involves financial responsibilities like the night audit, brush up on your numerical skills and any relevant software, such as Opera/Opera Cloud. Be prepared to discuss how you would handle these tasks efficiently while maintaining a positive attitude.