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- Tasks: Manage membership data, oversee renewals, and enhance member experiences daily.
- Company: Join Maison Estelle, a chic private members’ club in Mayfair with a unique vibe.
- Benefits: Enjoy exclusive staff rates, biannual socials, and a birthday day off!
- Why this job: Be part of a supportive culture that values your growth and well-being.
- Qualifications: Experience in membership administration and strong communication skills are essential.
- Other info: Work in a Grade I-listed Georgian townhouse and be an ambassador for our values.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.
What’s in it for you? At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us as an Office and Team Experience Partner for a fulfilling journey where you are valued, supported, and celebrated. Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across Ennismore brand.
- Birthday day off.
- Goes without saying, but we will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
WHAT YOU WILL DO
The main focus of our Membership Administrator & Systems Manager is to support key areas of the department's administrative tasks and manage member trends and behaviour. This includes leading on CRM management, renewals across both sites, as well as overseeing memberships' monthly financial state of play. The key responsibilities for the Memberships Administrator & Systems Manager will include but are not limited to:
- Confident using our CRM platform: data handling, tracking membership trends and behaviour, and preparing reports.
- Oversee renewal processes, resignations, rate increases and monthly direct debit payments and refunds.
- Maintaining records, tracking membership figures, and coordinating with the wider team.
- Propose and implement strategies for membership acquisitions and retention.
- Striving to build genuine relationships with all members and prospective members.
- Answering phone calls, booking meetings and answering questions or queries members may have and ensure all follow up is carried out promptly.
- Assist with multi-site membership administration and overall departmental support.
- Assisting with enrolling weekly when needed.
- Anticipating members' needs and providing them with a personalized experience.
- Dealing with member complaints when required.
- Ensuring any issues that may arise are dealt with immediately and to conclusion, logged accurately and promptly followed up.
- Being an ambassador for Maison Estelle & Estelle Manor as well as someone who embodies our values and commitment to our teams both when at work and when not.
WHAT WE ARE LOOKING FOR
Experience in membership administration within a hospitality environment (previous experience within a members' club would be ideal but not essential). Data driven and analytical. Naturally proactive and eager to strive for better. A great problem solver. Excellent communication skills and comfortable talking to members and senior management. A genuine passion for hospitality and member journey/experience. Computer literate, including Excel, Alliance, SevenRooms and PeopleVine, and any other systems required to carry out the role.
Membership Administrator & Systems Manager employer: Maison Estelle
Contact Detail:
Maison Estelle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Administrator & Systems Manager
✨Tip Number 1
Familiarise yourself with CRM systems commonly used in membership administration, such as Alliance or PeopleVine. Understanding how these platforms work will give you a significant edge during the interview process.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled member complaints or improved member experiences in previous roles. This will demonstrate your proactive approach and genuine passion for hospitality.
✨Tip Number 3
Network with professionals in the hospitality industry, especially those who have experience in membership clubs. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Research Maison Estelle's values and culture thoroughly. Being able to articulate how your personal values align with theirs during the interview will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
We think you need these skills to ace Membership Administrator & Systems Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership administration, especially within a hospitality environment. Emphasise any previous roles that involved CRM management or member engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the member journey. Mention specific skills that align with the responsibilities listed in the job description, such as data handling and problem-solving.
Showcase Your Communication Skills: In your application, provide examples of how you've effectively communicated with members or clients in past roles. This could include resolving complaints or building relationships, which are key aspects of the role.
Highlight Your Proactivity: Demonstrate your proactive nature by including instances where you took initiative to improve processes or enhance member experiences. This will show that you are eager to strive for better, which is a quality they are looking for.
How to prepare for a job interview at Maison Estelle
✨Know the Company Culture
Familiarise yourself with Maison Estelle's unique culture as a private members' club. Understand their values of personalised service and discretion, and be ready to discuss how you can contribute to creating a unified culture and sense of belonging.
✨Demonstrate Your Data Skills
Since the role involves CRM management and data handling, prepare to showcase your experience with data analysis and reporting. Bring examples of how you've successfully tracked membership trends or improved processes in previous roles.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved member complaints or issues effectively. Highlight your proactive approach and how you anticipate members' needs to provide a personalised experience.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently, especially when discussing your passion for hospitality and how you can enhance the member journey.
