At a Glance
- Tasks: Manage cloakroom items, ensuring safe storage and excellent member service.
- Company: Maison Estelle, a stylish private members’ club in Mayfair.
- Benefits: Exclusive staff rates, biannual socials, free meals, and 28 days holiday.
- Other info: Enjoy a supportive culture with opportunities for personal growth.
- Why this job: Join a vibrant team and create memorable experiences for our members.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for service.
The predicted salary is between 9.9 - 12.1 £ per hour.
Who are we?
Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair.
A ‘hosted home’, bringing people together that have plenty to say and nothing to prove.
A new school club (no rules), with old school values of personalised service and discretion.
What’s in it for you?
At Estelle
, we prioritise your well-being and growth, offering a range of perks to enrich your experience.
Enjoy exclusive staff rates and biannual socials.
Nurture your well-being with stocked colleague spaces and staff food.
Engage in forums shaping The Estelle Way.
- Join us for a fulfilling journey where you are valued
- , supported
- , and celebrated
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across Ennismore brand.
- Birthday day off
- Goes without saying, but we will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend-a-friend bonus scheme.
WHAT YOU WILL DO
- The key responsibilities for this role will include but are not limited to:
- Tagging all items checked into the cloakroom and issue them with a matching ticket.
- Safely storing items on hangers or racks, on shelves or in lockers with a focus on the set order, so items do not get mixed up.
- Returning items to members on receipt of the matching ticket.
- Remaining on duty, safeguarding items until members return.
- Reporting any lost items, suspicious persons, or items to the manager on duty and Security team and referring guest problems or complaints immediately.
- Welcoming members to the venue and providing them with information as and when required.
- Being an ambassador for our members club as well as someone who embodies our values and commitment to our teams both when at work and when not.
- Having good communication skills and proficiently liaising with all departments on an ongoing basis; close relationships with all operational teams.
WHO WE ARE LOOKING FOR
- Previous Cloakroom Attendant experience in a busy and high-volume hospitality operation an advantage
- Attention to detail, able to identify mistakes and request clarification.
- Excellent time-management skills; comfortable prioritising what is important during busy periods.
- Excellent communication skills and comfortable talking to colleagues, senior management, and members.
- Strong command of English.
- A genuine passion for hospitality and hosting.
- #J-18808-Ljbffr
Cloakroom Attendant in London employer: Maison Estelle
At Maison Estelle, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values personalised service and discretion. Located in the heart of Mayfair, our private members club provides unique opportunities for professional growth and development, ensuring that our team members thrive in a supportive environment. Join us to be part of a dynamic team where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Cloakroom Attendant in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Maison Estelle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Maison Estelle
Don't be shy about reaching out to Maison Estelle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cloakroom Attendant in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Maison Estelle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Maison Estelle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
