At a Glance
- Tasks: Keep our members' club sparkling clean and welcoming for all.
- Company: Join the vibrant team at Maison Estelle, a unique private members’ club.
- Benefits: Enjoy exclusive staff rates, biannual socials, and a birthday day off.
- Other info: Great career growth opportunities in a dynamic and fun environment.
- Why this job: Be part of a supportive culture where your well-being is a priority.
- Qualifications: 1 year of experience in luxury hospitality and a passion for service.
The predicted salary is between 22000 - 26000 £ per year.
Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.
What’s in it for you?
At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience:
- Exclusive staff rates and biannual socials.
- Nurture your well-being with stocked colleague spaces and staff food.
- Engage in forums shaping The Estelle Way.
- Biannual company socials plus smaller social and sports groups.
- Birthday day off.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend-a-friend bonus scheme.
What you will do:
The key responsibilities for this role will include but are not limited to:
- Ensuring all member toilets are clean and smelling fresh and lavatories facilities to be fully stocked with towels, toilet paper and toiletries.
- Ensuring that towel baskets are emptied regularly, all floor mats are clean and bins are empty.
- Performing a variety of cleaning duties such as sweeping, mopping, dusting, vacuuming, and polishing.
- Carrying out regular spot checks of the public areas in order to maintain high standards throughout the club.
- Dusting and wiping walls, doors, and tabletops, keeping them mark free.
- Following and completing a cleaning daily checklist.
- Acting upon member requests and special requirements where necessary.
- Reporting any maintenance issues to the Head Housekeeper and Chief Engineer.
- Passing on all information relevant to the cleaning of our members club areas to the Head Housekeeper.
- Suggesting changes or improvements increasing accuracy, efficiency, cost reductions and improving member’s experience.
- Having good communication skills and proficiently liaising with all departments on an ongoing basis; close relationships with culinary and food and beverage operational teams.
Who we are looking for:
At least 1 year proven experience in a Housekeeper role within a luxury/lifestyle hospitality business. Excellent time-management skills; comfortable prioritising what is important during busy periods. Obsessive about attention to detail. Excellent communication skills and comfortable talking to colleagues, senior management, and coming front of house to talk to members. A genuine passion for hospitality and hosting.
Housekeeper employer: Maison Estelle
At Maison Estelle, we pride ourselves on being an exceptional employer that values your well-being and professional growth. Located in the heart of Mayfair, our unique work culture fosters a sense of belonging and community, offering exclusive staff benefits such as biannual socials, generous holiday allowances, and a supportive environment where your contributions are celebrated. Join us for a rewarding career in luxury hospitality, where you can thrive in a dynamic team dedicated to delivering personalised service.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeper
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Maison Estelle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Maison Estelle
Don't be shy about reaching out to Maison Estelle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeper
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Maison Estelle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Maison Estelle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
