At a Glance
- Tasks: Create a welcoming atmosphere and provide exceptional service to all members.
- Company: Join Estelle, a vibrant hospitality brand focused on genuine connections.
- Benefits: Earn up to £40,664 with great perks like discounts, socials, and a birthday day off.
- Other info: Enjoy 28 days holiday and opportunities for personal growth in a dynamic environment.
- Why this job: Be the friendly face that makes every visit memorable and impactful.
- Qualifications: Previous hosting experience and excellent communication skills are essential.
The predicted salary is between 28684 - 40664 € per year.
Here’s a bit more detail on what we see you doing in this role: As a House Host, you’ll make every member feel right at home with genuine smiles, personal touches, and effortless service. You’ll be the friendly face who’s always ready to help, fix things fast, and turn every visit into a moment worth remembering.
Who we are looking for:
- Creating a warm, welcoming and lasting impression for our members/guests.
- Striving to build genuine relationships with all members.
- Providing genuine, attentive, natural, and friendly service to our members in order to reflect our standards.
- Answering phone calls, taking reservations and answering questions or queries members may have and ensure all follow up is carried out promptly.
- Being always immaculately presented in the correct uniform.
- Ensuring all member information is captured and recorded on their profiles.
- Being aware of all VIP members and their guests visiting us and ensuring their experience is tailored appropriately.
- Anticipating members needs and providing them with a personalised experience.
- Ensuring the reception area is tidy, presentable and fully stocked with all necessary stationery and materials.
- Feeling empowered making a decision that will enhance the member experience or defuse any complaints which may arise.
- Ensuring any issues that may arise are dealt with immediately and to conclusion, logged accurately and promptly followed up.
Resume Requirements:
- Previous host experience in a busy and high-volume hospitality operation.
- Computer literate (MS Office, SevenRooms, CRM systems).
- Planning ability; able to work unsupervised.
- Attention to detail, able to identify mistakes and request clarification.
- Excellent time‑management skills; comfortable prioritising what is important during busy periods.
- Excellent communication skills and comfortable talking to colleagues, senior management, and members.
- Strong command of English.
- A genuine passion for hospitality and hosting.
What’s in it for you?
The on‑target earning potential for this role is £40,664 per annum – comprising a base salary of £28,184 (40 hours per week at an hourly rate of £13.55), plus a qualified estimate of £12,480 in gratuities and service charge. At Estelle, we prioritize your well‑being and growth, offering a range of perks to enrich your experience:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across Ennismore brand.
- Birthday day off.
- Goes without saying, but we will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend‑a‑friend bonus scheme.
About gratuities & service charge:
Gratuities (tips) are paid on a pro‑rata basis regardless of your role.
House Host employer: Maison Estelle
At Estelle, we pride ourselves on creating a vibrant and inclusive work environment where every House Host can thrive. With competitive earnings potential, generous holiday allowances, and a strong focus on employee well-being and growth, we ensure that our team members feel valued and supported. Our unique culture fosters genuine relationships and empowers you to deliver exceptional service, making every day at work a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land House Host
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with members and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a House Host, you'll need to be friendly and approachable. Try role-playing common scenarios with a friend or family member to get comfortable with answering questions and handling requests on the spot.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from your past experience where you turned a negative situation into a positive one for guests. This will demonstrate your ability to enhance the member experience, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team. Good luck!
We think you need these skills to ace House Host
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to sprinkle in some warmth and friendliness that reflects the House Host vibe.
Tailor Your Experience:Make sure to highlight any previous host experience you have, especially in busy environments. We love seeing how you've created memorable experiences for guests, so share those stories!
Be Detail-Oriented:Pay attention to the details in your application. Just like we expect you to notice the little things when hosting, we want to see that you can spot errors or areas for improvement in your own writing.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Maison Estelle
✨Know Your Role Inside Out
Before the interview, make sure you understand what being a House Host entails. Familiarise yourself with the job description and think about how your previous experience aligns with the responsibilities. This will help you articulate your fit for the role and show that you're genuinely interested.
✨Showcase Your People Skills
As a House Host, building relationships is key. Prepare examples of how you've created memorable experiences for guests in the past. Think about times when you went above and beyond to ensure someone felt welcome or resolved an issue quickly. This will demonstrate your ability to provide genuine, attentive service.
✨Dress to Impress
First impressions matter! Make sure you’re immaculately presented for the interview, just as you would be in the role. Wear smart attire that reflects the hospitality industry’s standards. This shows that you take the opportunity seriously and understand the importance of presentation.
✨Be Ready to Anticipate Needs
During the interview, think about how you can anticipate the needs of members and guests. Prepare to discuss how you would handle specific scenarios, like a VIP member's arrival or a last-minute reservation. This will highlight your proactive approach and problem-solving skills, which are crucial for a House Host.
