At a Glance
- Tasks: Lead membership strategy and enhance member experience at two luxury clubs.
- Company: Maison Estelle, a vibrant private members' club in Mayfair.
- Benefits: Competitive salary, 28 days holiday, birthday off, and exclusive staff discounts.
- Other info: Join a supportive environment with excellent career growth opportunities.
- Why this job: Shape the future of luxury membership and build meaningful community connections.
- Qualifications: Experience in membership management and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Who are we? Maison Estelle is a private members' club set within a Grade I-listed Georgian townhouse in the heart of Mayfair. A hosted home for remarkable people, bringing together those who have plenty to say and nothing to prove. We combine old-school values of personalised service, discretion and hospitality with a modern, vibrant community.
This role will oversee membership across both Maison Estelle and our newest opening, Celeste in Notting Hill, helping shape the future of two of London's most exciting private members' clubs.
About the Role: As Head of Membership, you will lead the membership strategy, growth and member experience across Maison Estelle and Celeste. Reporting to the Group Director of Memberships, you will be responsible for driving membership acquisition, engagement and retention, whilst leading a high-performing membership team and acting as a visible ambassador for our community. This is a unique opportunity to play a key role in shaping the future of two luxury membership brands. You'll combine strategic thinking with hands-on leadership, building meaningful relationships with members, leading community initiatives and ensuring every touchpoint reflects the exceptional standards synonymous with Estelle.
What's in it for you? At Estelle, we believe our people are our greatest asset. We are committed to creating an environment where talented individuals can thrive, develop and feel genuinely valued. Our benefits include:
- Competitive salary package.
- Birthday day off.
- 28 days holiday, inclusive of bank holidays, increasing with length of service.
- Pension, life assurance and health cash plan.
- Complimentary staff meals whilst on duty.
- Exclusive staff rates and F&B discounts across Ennismore brands.
- Recommend-a-friend bonus scheme.
- Biannual company socials, plus regular social and sporting events.
- Opportunities for development and progression across a growing luxury hospitality group.
Most importantly, you'll join a business where your contribution is recognised, your ideas are welcomed and your career growth is actively supported.
WHAT YOU WILL DO: As Head of Membership, you will:
- Lead the day-to-day membership operation across Maison Estelle and Celeste.
- Drive membership growth, retention and engagement strategies across both clubs.
- Oversee membership applications, renewals, resignations and member communications.
- Own the full member journey, ensuring an exceptional experience from onboarding through to renewal.
- Lead, develop and inspire the Membership team, providing coaching, mentorship and clear direction.
- Act as a key ambassador for the clubs, building strong relationships with members and prospective members.
- Attend and host member events, dinners, activations and networking opportunities throughout the year.
- Partner with operational, finance and leadership teams to deliver an exceptional member experience.
- Analyse membership performance, market trends and competitor activity to identify opportunities for growth and innovation.
- Manage membership reporting, systems, processes and data integrity.
- Handle member feedback and complaints with professionalism, discretion and care.
- Support the development of membership policies, training programmes, SOPs and service standards.
- Work closely with the Group Director of Memberships to shape the future strategy and vision of the membership function.
WHO WE ARE LOOKING FOR: We're looking for a confident and commercially minded membership leader who understands what it takes to build engaged communities and deliver exceptional member experiences. You'll bring:
- Previous experience leading a membership function or managing a significant membership team.
- A proven track record in membership acquisition, engagement and retention.
- Strong leadership skills with the ability to inspire, develop and motivate a team.
- Exceptional relationship-building and stakeholder management abilities.
- Experience representing a premium brand and hosting members in a luxury environment.
- Strong commercial awareness and an understanding of membership KPIs and growth strategies.
- A hands-on approach and willingness to be present within the clubs and wider community.
- Excellent communication skills with the confidence to engage with members, senior leaders and operational teams alike.
- A genuine passion for hospitality, community building and delivering memorable experiences.
Most importantly, you'll be someone who thrives on creating meaningful connections, building exceptional teams and helping shape the future of one of London's most exciting membership communities.
Head of Membership employer: Maison Estelle
At Maison Estelle, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values personal growth and community engagement. With competitive benefits, including generous holiday allowances and opportunities for career progression within our luxury hospitality group, we ensure that our team members feel valued and supported. Join us in shaping the future of two prestigious private members' clubs in London, where your contributions are recognised and your ideas welcomed.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Membership
✨Tip Number 1
Network like a pro! Attend industry events, join relevant groups on social media, and connect with people in the hospitality sector. The more you engage, the more likely you'll hear about opportunities before they even hit the job boards.
✨Tip Number 2
Be visible! Don’t just sit back and wait for the perfect role to come to you. Reach out to clubs like Maison Estelle directly through our website, express your interest, and showcase how you can contribute to our vibrant community.
✨Tip Number 3
Showcase your passion for membership! When you get the chance to chat with potential employers, share your ideas on member engagement and retention. Let them see your enthusiasm for building exceptional experiences.
✨Tip Number 4
Follow up! After any interviews or networking events, drop a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your excitement about the role!
We think you need these skills to ace Head of Membership
Some tips for your application 🫡
Show Your Passion for Membership:When writing your application, let your enthusiasm for building communities shine through. We want to see how much you care about creating exceptional member experiences and what makes you tick in the world of memberships.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Head of Membership. Highlight your relevant experience and skills that align with our vision at Maison Estelle and Celeste. We love seeing how you can contribute to our unique community!
Be Authentic:We value genuine connections, so don’t be afraid to let your personality come through in your writing. Share your story and what drives you in the hospitality industry. Authenticity goes a long way in making a memorable impression!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Maison Estelle
✨Know the Clubs Inside Out
Before your interview, make sure you research both Maison Estelle and Celeste thoroughly. Understand their values, member demographics, and what sets them apart in the luxury membership scene. This knowledge will help you demonstrate your genuine interest and show how you can contribute to their unique community.
✨Showcase Your Leadership Style
As a potential Head of Membership, it's crucial to articulate your leadership approach. Prepare examples of how you've inspired and developed teams in the past. Discuss specific strategies you've implemented for membership engagement and retention, as this will highlight your capability to lead a high-performing membership team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle member feedback or complaints. Think of scenarios where you've successfully managed difficult situations or improved member experiences. This will showcase your professionalism and discretion, which are key in a luxury environment.
✨Emphasise Relationship Building
Building strong relationships is at the heart of this role. Be ready to discuss how you've fostered connections with members and stakeholders in previous positions. Share your strategies for creating engaging community initiatives and how you plan to be a visible ambassador for the clubs.
