At a Glance
- Tasks: Lead a vibrant team to enhance guest experiences at our stunning rural retreat.
- Company: Estelle Manor, a luxurious countryside escape in Oxfordshire.
- Benefits: Exclusive staff rates, generous holiday, and wellness perks.
- Other info: Enjoy a supportive culture with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make every guest's stay unforgettable.
- Qualifications: 3+ years in luxury hospitality management with strong leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
Who are we?
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.
The Role:
As our Guest Services Manager you will be leading our charismatic team of Luggage Porters, Valets and Chauffeurs overseeing the guest journey through the manor. You will be accountable for all arrivals and departures, the timely delivery and collection of luggage, rooming guests, managing the chauffeur fleet and transporting guests around the estate. Your larger than life personality and continuous local networking will ensure our members and guests expectations are consistently exceeded. This is a people first role that requires strategy, process and energy.
Who we are looking for:
- At least three years experience of managing a front of house team within luxury hospitality settings.
- Creativity and problem solving, the role requires an active presence leading from the front.
- Someone who is process driven and confident in analysing, reviewing and actioning any changes.
- Strong line management experience who is confident in recruiting, training and developing a large and diverse team.
- Excellent communication skills and comfortable talking to colleagues and senior management as well as being front of house building relationships with our members and guests.
- Excellent organisational skills and tech savvy; OPERA knowledge would be an advantage.
- Someone with financial acumen to maximise the revenue opportunities through our chauffeur service and valet team.
What’s in it for you?
At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across sister properties.
- Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
- Colleague spaces stocked with food, drinks and locally sourced coffee.
- Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 30 days holiday, inclusive of bank holidays, which increases with length of service.
- Colleague Forums and Sustainability Committees to help create The Estelle Way.
- Recommend-a-friend bonus scheme.
- Uniform provided, cleaned, and pressed.
- Onsite seamstresses to ensure your uniform is fitted and repaired.
Guest Services Manager in Witney employer: Maison Estelle
Estelle Manor is an exceptional employer that prioritises the well-being and growth of its team members, offering a vibrant work culture enriched with biannual socials, exclusive staff rates, and a variety of perks designed to enhance your experience. As a Guest Services Manager, you will thrive in a supportive environment where creativity and problem-solving are celebrated, and opportunities for professional development abound, all set within the stunning backdrop of our 85-acre estate in Oxfordshire.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager in Witney
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend local events, join online forums, or even pop into nearby hotels to chat with staff. The more connections you make, the better your chances of landing that Guest Services Manager role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your charisma shine through. Remember, this role is all about people, so being approachable and engaging will set you apart from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to Estelle Manor and express your interest in the Guest Services Manager position. A friendly email or call can go a long way in showing your enthusiasm and commitment.
✨Tip Number 4
Stay organised! Keep track of your applications, follow-ups, and networking contacts. Use tools or apps to manage your job search effectively. This will help you stay on top of opportunities and ensure you don’t miss out on any potential leads.
We think you need these skills to ace Guest Services Manager in Witney
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share your passion for hospitality – it’s all about connecting with our guests!
Tailor Your Experience:Make sure to highlight your relevant experience in luxury hospitality. We’re looking for someone who knows their stuff, so be specific about your past roles and how they relate to being a Guest Services Manager at Estelle Manor.
Be Process-Driven:Since this role is all about strategy and process, don’t forget to mention your skills in managing teams and improving operations. Share examples of how you've successfully led a team or implemented changes in your previous jobs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Estelle Manor!
How to prepare for a job interview at Maison Estelle
✨Know the Manor Inside Out
Before your interview, take some time to research Estelle Manor thoroughly. Familiarise yourself with its facilities, services, and unique offerings. This will not only show your genuine interest but also help you tailor your answers to demonstrate how your experience aligns with their values and guest expectations.
✨Showcase Your Leadership Style
As a Guest Services Manager, your leadership skills are crucial. Prepare examples of how you've successfully managed teams in luxury hospitality settings. Highlight your approach to problem-solving and creativity in enhancing guest experiences, as this will resonate well with the interviewers.
✨Demonstrate Financial Acumen
Since the role involves maximising revenue opportunities, be ready to discuss your experience with financial management. Bring examples of how you've previously increased profitability through effective team management or service enhancements. This will show that you understand the business side of hospitality.
✨Engage with Enthusiasm
Estelle Manor is looking for someone with a larger-than-life personality. During the interview, let your passion for guest services shine through. Engage with the interviewers, ask insightful questions about the team and culture, and express your excitement about the opportunity to contribute to their vision.
