At a Glance
- Tasks: Support our Guest Relations team to create unforgettable experiences for VIP guests.
- Company: Estelle Manor, a luxurious rural retreat in Oxfordshire.
- Benefits: Competitive salary, exclusive staff rates, biannual socials, and wellness perks.
- Other info: Enjoy 28 days holiday, a supportive culture, and career growth opportunities.
- Why this job: Join a dynamic team and make every guest feel valued and special.
- Qualifications: Experience in hospitality, excellent communication, and attention to detail.
The predicted salary is between 36475 - 36475 £ per year.
Estelle Manor is a rural retreat set on an 85‑acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman‑inspired spa‑Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.
We are looking for a dynamic Guest Relations Coordinator to support our Guest Relations team hosting our VIP members and guests. In this role, you will need excellent administration, organisation, and communication skills to ensure a seamless and luxurious arrival and departure experience, while proactively addressing all guest preferences to guarantee their satisfaction throughout their visit.
Our Guest Relations team plays a key role in shaping the entire guest experience, ensuring every interaction is smooth, thoughtful, and tailored to individual preferences. From the moment guests inquire about their stay to the final farewell, the team provides exceptional service. By anticipating needs, responding promptly, and going above and beyond, we create a welcoming and personal atmosphere that makes guests feel truly valued.
Who we are looking for?
- Proven hospitality experience, ideally in a luxury setting.
- Exceptional communication skills with the ability to establish rapport and foster positive relationships with both members and guests.
- A collaborative team player, skilled at building strong relationships across internal departments.
- Meticulous attention to detail, ensuring accuracy and quality in all tasks.
- Demonstrates a proactive approach, excelling in fast paced environments.
- Strong PC user and administration skills. Learning new systems comes naturally to you.
- Eager to contribute to a dynamic team that values hard work, mutual support, and a positive enjoyable atmosphere.
The on target earning potential for this role is £36,475 per annum based on a 40 hour contract - comprising a base salary of £33,475, plus a qualified estimate of £3,000 in gratuities and service charge.
What’s in it for you?
- At Estelle, we prioritise your well‑being and growth, offering a range of perks to enrich your experience.
- Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises.
- Nurture your well‑being with stocked colleague spaces.
- Engage in forums shaping The Estelle Way.
- Utilise the provided uniforms and onsite seamstress support.
- Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across sister properties.
- Estelleversary gifting for all employees.
- Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
- Goes without saying but we will feed you during your shift.
- Cycle to Work scheme.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Colleague Forums and Sustainability Committees to help create The Estelle Way.
- Recommend‑a‑friend bonus scheme.
- Uniform provided, cleaned, and pressed.
- Onsite seamstresses to ensure your uniform is fitted and repaired.
About gratuities & service charge
Gratuities (tips) and service charge are paid on a pro‑rata basis regardless of your role. It is estimated that in 2026, our full‑time employees can expect to receive in the range of £3,000 in addition to their annual salary.
Guest Relations Coordinator employer: Maison Estelle
Estelle Manor is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture enriched with biannual socials, exclusive staff rates, and a supportive environment. As a Guest Relations Coordinator, you will thrive in a luxurious setting where your contributions are valued, and you will have access to numerous benefits including a cycle to work scheme, generous holiday allowance, and opportunities for professional development. Join us at our stunning Oxfordshire estate, where every team member is celebrated and encouraged to create memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Maison Estelle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Maison Estelle
Don't be shy about reaching out to Maison Estelle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Maison Estelle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Maison Estelle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
