Floor Manager - Study Lounge

Maison Estelle is a private members club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A hosted home, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

The key responsibility of the Study Floor Manager is to provide leadership, management and oversee operation of the team. You are committed and proactive and will promote and grow the business, hire and train new starters, and ensure that our members are receiving excellent service. You will also manage inventory, ensure that quality and safety controls are followed and create team schedules. You should uphold the highest standards and ensure the guest experience is always in line with our standards.

At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience:

• Exclusive staff rates and biannual socials.
• Stocked colleague spaces and staff food.
• Engagement in forums shaping The Estelle Way.
• On target earning potential for this role is £51,500 per annum based on a 40 hour contract - comprising a base salary of £34,900 plus a qualified estimate of £16,600 in gratuities and service charge.
• Biannual company socials plus smaller social and sports groups.
• Birthday day off.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.

The key responsibilities for this role will include but are not limited to:

• Managing the day-to-day operations and activities within the members club ensuring the team deliver an exceptional hosted experience for our members.
• Preparing weekly schedules for the team in line with labour budgets and revenue forecasts.
• Reviewing sales and beverage costs and GPs, and reconciling any discrepancies in accounting.
• Setting a good example for the team with regard to punctuality, attendance, attitude and hygiene and ensuring that high standards are maintained at all times.
• Assisting in menu planning and pricing, delivering a rich programme of events and original unique selling points which keep our members coming back.
• Arranging for equipment maintenance and repairs in line with health and safety requirements and budgets.
• Proactively managing any member complaints ensuring we follow up so that our members and their guests leave happy with a positive lasting impression.
• Helping to achieve budgeted food and drink cost, sales, stock, labour costs and profitability.
• Participating and inputting towards food and beverage activities helping to build and delivering innovative activations for our members club.
• Overseeing the programming and events calendar from an operational perspective.
• Being responsible for effective people practices including but not limited to recruitment, onboarding, training, employee engagement, performance and experience.

Who we are looking for:

• Proven experience managing an operation in a luxury / lifestyle food and beverage operation.
• You are an inspiring leader who relishes taking responsibility for running a late-night operation.
• Confident in using purchasing, health and safety and food safety, payroll and rota systems.
• Stays up to date with current industry trends and best practices.
• Must be able to work flexibly including evenings and weekends due to the operational hours of the club.
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members.
• A genuine passion for hospitality and hosting.