At a Glance
- Tasks: Lead the Brasserie team, ensuring exceptional service and a memorable experience for our members.
- Company: Maison Estelle, a unique private members’ club in Mayfair with a focus on personalised service.
- Benefits: Enjoy exclusive staff rates, biannual socials, and a supportive work environment.
- Other info: Flexible hours, excellent career growth, and a culture that values your individuality.
- Why this job: Join a vibrant team and make a real impact in a luxury hospitality setting.
- Qualifications: Experience in luxury food and beverage operations and strong leadership skills required.
The predicted salary is between 34950 - 34950 £ per year.
Who are we?
Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair.
A ‘hosted home’, bringing people together that have plenty to say and nothing to prove.
A new school club (no rules), with old school values of personalised service and discretion.
As the Floor Manager, Brasserie your primary function is provide leadership, management, oversee operations for the Brasserie teams.
You are committed and proactive and will promote and grow the business, hire and train new starters, and ensure that Maison Estelle members are receiving excellent service.
What’s in it for you?
At Estelle , we prioritise your well-being and growth, offering a range of perks to enrich your experience.
Enjoy exclusive staff rates and biannual socials.
Nurture your well-being with stocked colleague spaces and staff food.
Engage in forums shaping The Estelle Way.
Join us for a fulfilling journey where you are valued , supported , and celebrated .
The on target earning potential for this role is
£52,500 per annum based on a 45 hour contract - comprising a base salary of £34,950 plus a qualified estimate of £17,550 in gratuities and service charge*.
Please note this role is paid hourly so this is a projected salary and OTE.
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across Ennismore brand.
- Birthday day off
- Goes without saying, but we will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend-a-friend bonus scheme.
What you will do...
- The key responsibilities for this role will include but are not limited to:
- Managing the day-to-day operations and activities within the Brasserie, ensuring the team deliver an exceptional hosted experience for our members.
- Reviewing sales and beverage costs and GP’s, and reconciliating any discrepancies in accounting.
- Liasing with Reservation Depts & host teams to ensure a maximised & cohesive member journey throughout the club.
- Building strong relationships with members & helping curate a maximised experience through the club.
- Setting a good example for the team with regard to punctuality, attendance, attitude and hygiene and ensuring that high standards are maintained at all times.
- To ensure that an effective table reservation system is being used effectively to maximise revenue.
- Assisting in menu planning and pricing and deliver a rich programme of events and original unique selling points which keep our members coming back.
- Proactively managing any member complaints ensuring we follow up so that our members and their guests leave happy with a positive lasting impression.
- Participating and inputting towards food and beverage activities helping to build and deliver innovative activations for Maison Estelle.
- Maintaining all department control procedures to ensure the safe delivery of all food and beverage related products in line with UK food safety and health and safety legislation.
- Being an ambassador for Maison Estelle as well as someone who embodies our values and commitment to our teams both when at work and when not.
- Holding Parlour and Basement department meetings and attend club-wide meetings.
- Offering strong leadership, mentoring, and guidance to your team.
- Ensure that the reservations and CRM system is updated with members individual preferences.
- Overseeing creation and development of all training for your team and make sure all colleagues attend training.
- Creating a working environment in which colleagues can be themselves and are able to thrive.
- Motivating your team and colleagues to come up with creative ideas and unique membership experiences.
- Participating in creation and developing of all training for your team and make sure all colleagues attend training.
- Creating a working environment in which colleagues can be themselves and are able to thrive.
- Having good communication skills and proficiently, liaising with all departments on an ongoing basis retaining close and professional relationships.
- Empowering colleagues to provide excellent service for both internal and external guests.
- As part of the Management team, delivering the Senior Leaderships Teams vision for the direction and strategy for the whole club in line with the company’s expectations.
- Being responsible for effective people practices including but not limited to recruitment, onboarding, training, employee engagement, performance and experience.
Who we are looking for...
- Proven experience managing an operation in a luxury / lifestyle food and beverage operation.
- You are an inspiring leader.
- Confident in using purchasing, health and safety and food safety, payroll and rota systems.
- Stays up to date with current industry trends and best practices.
- Must be able to work flexibly including evenings and weekends due to the operational hours of the club.
- Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members.
- A genuine passion for hospitality and hosting.
- #J-18808-Ljbffr
Floor Manager, Brasserie employer: Maison Estelle
At Maison Estelle, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values personalised service and discretion. Located in the heart of Mayfair, our private members club provides unique opportunities for professional growth and development, ensuring that our team members thrive in a supportive environment. Join us to be part of a dynamic team where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager, Brasserie
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Maison Estelle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Maison Estelle
Don't be shy about reaching out to Maison Estelle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager, Brasserie
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Maison Estelle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Maison Estelle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
