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For Companies At a Glance
- Tasks: Lead daily service and enhance the guest experience in a vibrant dining environment.
- Company: Join Estelle, a beautifully restored townhouse in Notting Hill with exciting dining and cultural events.
- Benefits: Enjoy competitive pay, social events, discounts, birthday off, and generous holiday leave.
- Why this job: Be part of a dynamic team that values your growth and well-being in a lively atmosphere.
- Qualifications: 1-2 years in a supervisory role with strong knowledge of premium service standards required.
- Other info: Gratuities are shared across roles, ensuring everyone benefits from great service.
The predicted salary is between 36000 - 48000 £ per year.
Who are we?
Celesteameticulously restoredtownhouse set invibrant Notting Hill, London. Hometotwodining experiences, three bars, compellingculturalevents andprivatespacesfor all occasions.
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Here’s a bit more detail on what we see you doing in this role:
As a Floor Manager , you’ll take responsibility for daily service and the guest journey on your section. From briefings and table management to supporting the wider front-of-house team, you’ll ensure service runs smoothly and exceeds expectations.
Who we are looking for:
- 1–2 years’ experience in a supervisory or floor management role
- Excellent knowledge of premium service standards
- Confident leading a team on the floor and managing guest flow
- Experience supporting with rota planning and floor operations
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What’s in it for you?
The on target earning potential for this role is £44,330 / per annum – comprising a base salary of £33,930, plus a qualified estimate of £10,400 in gratuities and service charge.*
AtEstelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across Ennismore brand.
- Birthday day off
- Goes without saying, but we will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend-a-friend bonus scheme.
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*About gratuities & service charge:
- Gratuities (tips) are paid on a pro-rata basis regardless of your role.
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Floor Manager employer: Maison Estelle
Contact Detail:
Maison Estelle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Familiarise yourself with the unique dining experiences and cultural events that Estelle offers. This knowledge will not only help you stand out during interviews but also demonstrate your genuine interest in the role and the establishment.
✨Tip Number 2
Network with current or former employees of Estelle, if possible. They can provide valuable insights into the company culture and expectations, which can be incredibly beneficial when discussing your fit for the Floor Manager position.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that showcase your ability to manage a team and ensure excellent service. Highlighting your problem-solving skills in high-pressure situations will resonate well with the hiring team.
✨Tip Number 4
Showcase your leadership style during any interactions with the hiring team. Being confident and approachable is key, as they are looking for someone who can lead the front-of-house team effectively while maintaining a positive guest experience.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Floor Manager position. Tailor your application to highlight relevant experience and skills that match what they are looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your supervisory or floor management experience. Emphasise your knowledge of premium service standards and any relevant achievements in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your commitment to providing excellent service. Mention specific examples of how you've successfully managed teams and guest experiences in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Floor Manager role.
How to prepare for a job interview at Maison Estelle
✨Know the Venue
Familiarise yourself with the layout of the townhouse and the different dining experiences offered. Understanding the atmosphere and unique features will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Leadership Skills
Prepare examples from your previous experience where you successfully led a team or managed guest flow. Highlight how you handled challenges and ensured a smooth service, as this is crucial for a Floor Manager.
✨Understand Premium Service Standards
Brush up on what constitutes premium service. Be ready to discuss how you would implement these standards in your daily operations and how you can train your team to uphold them.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Floor Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
