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For Companies At a Glance
- Tasks: Create a warm, welcoming atmosphere and build genuine relationships with members.
- Company: Maison Estelle, a private members’ club in a stunning Georgian townhouse.
- Benefits: Exclusive staff rates, biannual socials, free meals during shifts, and 28 days holiday.
- Why this job: Join a vibrant team where your passion for hospitality truly matters.
- Qualifications: Previous host experience in busy hospitality and excellent communication skills.
- Other info: Enjoy a supportive culture with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.
Responsibilities
- Creating a warm, welcoming and lasting impression for our members.
- Striving to build genuine relationships with all members.
- Answering phone calls, taking reservations and answering questions or queries members may have and ensure all follow up is carried out promptly.
- Being aware of all VIP members and their guests visiting us and ensure their experience is tailored appropriately and inform restaurant management of their arrival.
- Anticipating to members needs and provide them with a personalised experience.
- Feeling empowered to make a decision that will enhance the member experience or defuse any complaints which may arise.
- Ensuring any issues that may arise are dealt with immediately and to conclusion, logged accurately and promptly followed up.
- Taking responsibility for the end-to-end member journey ensuring every member feels like they are in a hosted home.
- Suggesting changes or improvements to increase accuracy, efficiency, cost reductions and to improve our member experience.
Qualifications
- Previous host experience in a busy and high-volume hospitality operation.
- Computer literate (MS Office, SevenRooms, CRM systems).
- Planning ability; able to work unsupervised.
- Attention to detail, able to identify mistakes and request clarification.
- Excellent time-management skills; comfortable prioritising what is important during busy periods.
- Excellent communication skills and comfortable talking to colleagues, senior management, and members.
- Strong command of English.
- A genuine passion for hospitality and hosting.
Benefits
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across Ennismore brand.
- Birthday day off.
- We will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend-a-friend bonus scheme.
Restaurant Hosts in City of Westminster employer: Maison Estelle
Contact Detail:
Maison Estelle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Hosts in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Maison Estelle. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their 'hosted home' vibe.
✨Tip Number 2
Practice your people skills! As a Restaurant Host, you'll be the face of the club. Role-play common scenarios with friends or family, like handling reservations or dealing with tricky situations. The more comfortable you are, the better you'll shine during the interview.
✨Tip Number 3
Show off your passion for hospitality! During your interview, share stories about your previous experiences in high-volume settings. Highlight how you’ve gone above and beyond to create memorable experiences for guests. This will demonstrate that you’re not just looking for a job, but a place where you can truly thrive.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows that you’re keen on joining the team at Maison Estelle.
We think you need these skills to ace Restaurant Hosts in City of Westminster
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with people.
Tailor Your Experience: Make sure to highlight any previous host experience you have, especially in busy environments. We love seeing how your skills align with our values of personalised service and discretion.
Be Detail-Oriented: Pay attention to the details in your application. Whether it’s spelling or grammar, we appreciate a polished submission. It shows us that you care about the little things, just like we do for our members!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Maison Estelle
✨Know the Club Inside Out
Before your interview, take some time to research Maison Estelle. Understand its values, the atmosphere it aims to create, and what makes it unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Hosting Skills
Prepare examples from your previous experience that highlight your ability to create a warm and welcoming environment. Think about specific situations where you went above and beyond for guests or resolved issues effectively. This will demonstrate your passion for hospitality.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide thoughtful responses and show that you value communication—an essential skill for a Restaurant Host. Don’t hesitate to ask for clarification if needed!
✨Be Ready to Discuss Personalisation
Think about how you can tailor experiences for members based on their preferences. Be prepared to discuss how you would anticipate needs and create memorable moments for guests. This aligns perfectly with the club's focus on personalised service.
