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For Companies At a Glance
- Tasks: Create a warm, welcoming atmosphere and build genuine relationships with members.
- Company: Maison Estelle, a private members’ club in a stunning Georgian townhouse.
- Benefits: Exclusive staff rates, biannual socials, birthday off, and health benefits.
- Why this job: Join a vibrant team where your contributions are valued and celebrated.
- Qualifications: Previous host experience and excellent communication skills required.
- Other info: Dynamic environment with opportunities for personal growth and a sense of belonging.
The predicted salary is between 24000 - 36000 £ per year.
Who are we? Maison Estelle is a private members’ club set in a Grade I‑listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.
What’s in it for you? At Estelle, we prioritise your well‑being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well‑being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us as a Host for a fulfilling journey where you are valued, supported, and celebrated. Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across Ennismore brand.
- Birthday day off.
- Goes without saying, but we will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend‑a‑friend bonus scheme.
WHAT YOU WILL DO
The key responsibilities as the Restaurant Host will include but are not limited to:
- Creating a warm, welcoming and lasting impression for our members.
- Striving to build genuine relationships with all members.
- Answering phone calls, taking reservations and answering questions or queries members may have and ensure all follow up is carried out promptly.
- Being aware of all VIP members and their guests visiting us and ensure their experience is tailored appropriately and inform restaurant management of their arrival.
- Anticipating members needs and provide them with a personalised experience.
- Feeling empowered to make a decision that will enhance the member experience or defuse any complaints which may arise.
- Ensuring any issues that may arise are dealt with immediately and to conclusion, logged accurately and promptly followed up.
- Taking responsibility for the end‑to‑end member journey ensuring every member feels like they are in a hosted home.
- Suggesting changes or improvements to increase accuracy, efficiency, cost reductions and to improve our member experience.
WHO WE ARE LOOKING FOR
- Previous host experience in a busy and high‑volume hospitality operation.
- Computer literate (MS Office, SevenRooms, CRM systems).
- Planning ability; able to work unsupervised.
- Attention to detail, able to identify mistakes and request clarification.
- Excellent time‑management skills; comfortable prioritising what is important during busy periods.
- Excellent communication skills and comfortable talking to colleagues, senior management, and members.
- Strong command of English.
- A genuine passion for hospitality and hosting.
Restaurant Host in City of Westminster employer: Maison Estelle
Contact Detail:
Maison Estelle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Host in City of Westminster
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around the area and familiarise yourself with Maison Estelle. Understanding the vibe and atmosphere will help you connect better during your chat with the team.
✨Tip Number 2
Practice your people skills! As a host, you'll be the face of the club. Role-play with a friend or family member to nail down how you'd greet members and handle their queries. Confidence is key!
✨Tip Number 3
Show your passion for hospitality! During your conversation, share stories about your previous experiences in the industry. Let them see your enthusiasm for creating memorable moments for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Estelle family right from the start!
We think you need these skills to ace Restaurant Host in City of Westminster
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Restaurant Host role. Highlight your previous experience in busy hospitality settings and how it aligns with our values at Maison Estelle. We love seeing how you can contribute to our unique culture!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Maison Estelle!
How to prepare for a job interview at Maison Estelle
✨Know the Club Inside Out
Before your interview, take some time to research Maison Estelle. Understand its values, the atmosphere it aims to create, and the perks it offers. This will not only show your genuine interest but also help you align your answers with what they’re looking for.
✨Showcase Your Hosting Skills
As a Restaurant Host, your ability to create a warm and welcoming environment is key. Prepare examples from your previous experience where you’ve gone above and beyond for guests. Highlight how you built relationships and tailored experiences to make them feel special.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle complaints or difficult situations. Think of specific instances where you successfully resolved an issue, ensuring the member's experience remained positive. This will showcase your ability to think on your feet and prioritise member satisfaction.
✨Practice Your Communication Skills
Excellent communication is crucial for this role. During the interview, focus on articulating your thoughts clearly and confidently. You might even want to practice with a friend or in front of a mirror to ensure you come across as approachable and professional.
