At a Glance
- Tasks: Handle member requests and provide exceptional service in a vibrant club environment.
- Company: Maison Estelle, a unique private members' club in Mayfair.
- Benefits: Competitive salary, exclusive staff rates, health cash plan, and 28 days holiday.
- Other info: Opportunities for personal growth, social events, and a fun work culture.
- Why this job: Join a supportive team where your contributions are valued and celebrated.
- Qualifications: Experience in hospitality, excellent communication skills, and a passion for service.
The predicted salary is between 34840 - 34840 £ per year.
Who are we? Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.
What’s in it for you? At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated.
The on target earning potential for our Reservations & Communications Executive role is £34,840 per annum - comprising a base salary of £28,184, plus a qualified estimate of £6,656 in gratuities and service charge.
We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across Ennismore brand.
- Birthday day off.
- Goes without saying, but we will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend-a-friend bonus scheme.
BENEFITS
- WSET qualifications.
- 28 days holiday inclusive of bank holidays (increasing with length of service), pension and life assurance.
- Inclusion in the Tronc scheme.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Goes without saying, but we will feed you during your shift.
- Lots of opportunity to develop your skills and progress internally.
- Regular team get togethers, from regular team drinks to bi-annual parties.
- Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community.
- Great incentives and reward programmes including recommend a friend bonuses, employee of the month and much more.
WHAT YOU WILL DO
The key responsibilities for this role will include but are not limited to:
- Handling and proactively anticipating member requests and enquiries in a timely manner to ensure a positive outcome is always achieved.
- Providing a genuine, attentive, and friendly service to our members in order to reflect the club standards to exceed member expectations.
- Maximising food and beverage bookings using SevenRooms and use up selling techniques to promote the club services and facilities.
- Dealing with and resolving customer requests, questions and complaints through multiple communication channels.
- Acting as the point of reference for members who need assistance or information and attend to their wishes and requirements.
- Supporting the events team when required with creation of BEO’s.
- Continually aiming to improve service by communicating and anticipating member’s needs.
- Supporting and answering questions and provide assistance to stakeholders, management and members as needed.
- Suggesting changes or improvements to increase accuracy, efficiency, cost reductions and to improve member’s experience.
- Having good communication skills and proficiently liaising with all departments on an ongoing basis; close relationships with culinary and food and beverage operational teams.
PERSONAL PROFILE
- Proven experience in a similar role with a hospitality business background.
- Computer literate (MS Office, SevenRooms, CRM systems).
- Excellent time-management skills; comfortable prioritising what is important during busy periods.
- Obsessive about attention to detail.
- You are an inspiring leader who relishes taking responsibility for running finance departments.
- A balance between a methodical and process-driven approach and flexibility and creativity when it comes to meeting deadlines and finding solutions.
- Excellent communication skills and comfortable talking to colleagues, senior management, and coming front of house to talk to members.
- A genuine passion for hospitality and hosting.
Reservations & Communications Executive in City of Westminster employer: Maison Estelle
At Maison Estelle, we pride ourselves on being an exceptional employer that values your well-being and professional growth. Nestled in the heart of Mayfair, our private members' club offers a vibrant work culture with exclusive staff benefits, including generous holiday allowances, health cash plans, and opportunities for skill development. Join us to be part of a supportive community where your contributions are celebrated, and you can truly thrive in a fulfilling hospitality career.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations & Communications Executive in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Maison Estelle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Maison Estelle
Don't be shy about reaching out to Maison Estelle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations & Communications Executive in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Maison Estelle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Maison Estelle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
