At a Glance
- Tasks: Shape an exceptional colleague experience and support team development at our exclusive private members' clubs.
- Company: Maison Estelle, a unique private members' club in the heart of Mayfair.
- Benefits: Competitive salary, exclusive staff rates, biannual socials, and well-being perks.
- Other info: Enjoy 28 days holiday, birthday off, and a supportive work environment.
- Why this job: Join a passionate team and create a culture where colleagues feel valued and inspired.
- Qualifications: Experience in People & Culture or HR, ideally in luxury hospitality, with strong communication skills.
The predicted salary is between 62200 - 62200 £ per year.
Who are we?
Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair.
A ‘hosted home’, bringing people together that have plenty to say and nothing to prove.
A new school club (no rules), with old school values of personalised service and discretion.
- We’re looking for an experienced and passionate
- People & Culture professional to join the team supporting
Maison Estelle and Celeste , two of London’s most distinctive private members’ clubs.
This is a fantastic opportunity to play a key role in shaping the colleague experience across both clubs, partnering with leaders and teams to create a culture where people feel valued, supported and inspired.
From employee relations and development to wellbeing, engagement and talent, you’ll help bring our Hosted Home philosophy to life and ensure our people experience the same exceptional level of care that we offer our members.
What you will do
As a key member of our People & Culture team, you’ll help shape an exceptional colleague experience at Estelle Manor, ensuring our people feel supported, valued and truly part of our Hosted Home.
You will
- Lead and support the People & Culture team across the full colleague journey, from attraction and recruitment through to onboarding, development, wellbeing and retention.
- Be a trusted first point of contact for colleagues and managers, providing practical and people-focused advice.
- Partner with managers and senior leaders on employee relations, employment law and people matters.
- Champion our values and culture, ensuring they are brought to life throughout the colleague experience.
- Oversee People & Culture policies, procedures, compliance, right to work, payroll and people reporting.
- Monitor key people data including turnover, retention, absence and engagement, using insights to identify opportunities for improvement.
- Champion colleague wellbeing, engagement, recognition and communication, supporting events, initiatives and celebrations.
- Build strong relationships across the hotel and club, working collaboratively with teams at every level.
- Lead, coach and develop your team, creating a positive, inclusive and high-performing People & Culture function.
- Continually look for ways to improve our people processes, efficiency and colleague experience.
What we are looking for
We’re looking for a passionate and experienced People & Culture professional who is confident leading a team and partnering with managers in a fast-paced, people-focused environment.
You’ll have
- Previous experience in a
People & Culture, HR or HR Manager role , ideally within luxury hospitality, hotels, clubs or a high-touch service environment.
- Strong knowledge of
UK employment law and employee relations .
- Experience leading, coaching and developing a team.
- A genuine passion for people, culture and creating an exceptional colleague experience.
- Excellent communication, organisation and relationship-building skills.
- A proactive, solutions-focused approach and the confidence to challenge and influence when needed.
- Strong attention to detail across compliance, payroll, reporting and people processes.
- A warm, approachable and commercially minded style, with the ability to build trust at every level.
- Someone who naturally embodies our values and understands that exceptional member experiences start with exceptional colleagues .
What’s in it for you?
At Estelle , we prioritise your well-being and growth, offering a range of perks to enrich your experience.
Enjoy exclusive staff rates and biannual socials.
Nurture your well-being with stocked colleague spaces and staff food.
Engage in forums shaping The Estelle Way.
Join us for a fulfilling journey where you are valued , supported , and celebrated .
- The on-target earning potential for this role is
- £62,200 per annum
- comprising a base salary of
- £61,000 plus a qualified estimate of
- £1,200 in gratuities and service charge*
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Birthday day off
- Goes without saying, but we will feed you during your shift.
- Added protection of our pension and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend-a-friend bonus scheme.
- #J-18808-Ljbffr
People and Culture Partner in City of Westminster employer: Maison Estelle
Estelle Manor is an exceptional employer, offering a vibrant work culture where your contributions are valued and celebrated. As a Waiter in The Billiards Room, you will enjoy a range of benefits including exclusive staff rates, biannual socials, and a supportive environment that prioritises your well-being and professional growth. With opportunities to engage in forums shaping the workplace and a commitment to maintaining high service standards, you'll find a rewarding career path in this stunning Oxfordshire retreat.
