At a Glance
- Tasks: Lead and manage nightlife operations, ensuring exceptional guest experiences.
- Company: Maison Estelle, a chic private members’ club in Mayfair.
- Benefits: Competitive salary, exclusive staff rates, biannual socials, and wellness perks.
- Other info: Dynamic environment with opportunities for personal growth and creativity.
- Why this job: Join a vibrant team and shape unforgettable experiences for our members.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 36900 - 55620 £ per year.
Who are we? Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.
Your primary function is to provide leadership, management, and oversee operations for the Nightlife teams. You are committed and proactive and will promote and grow the business, hire and train new starters, and ensure that Maison Estelle members are receiving excellent service.
What’s in it for you? At Estelle, we prioritise your well‑being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well‑being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Compensation: The on target earning potential for this role is £55,620 per annum based on a 40 hour contract - comprising a base salary of £36,900 plus a qualified estimate of £18,720 in gratuities and service charge. Please note this role is paid hourly so this is a projected salary and OTE.
Benefits:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across Ennismore brand.
- Birthday day off.
- Goes without saying, but we will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend-a-friend bonus scheme.
What you will do…
- Managing the day-to-day operations and activities within the Parlour and Basement ensuring the team deliver an exceptional hosted experience for our members.
- Reviewing sales and beverage costs and GP’s, and reconciling any discrepancies in accounting.
- Liaising with Reservation Depts & host teams to ensure a maximised & cohesive member journey throughout the club.
- Building strong relationships with members & helping curate a maximised experience through the club.
- Setting a good example for the team with regard to punctuality, attendance, attitude and hygiene and ensuring that high standards are maintained at all times.
- To ensure that an effective table reservation system is being used effectively to maximise revenue.
- Assisting in menu planning and pricing and deliver a rich programme of events and original unique selling points which keep our members coming back.
- Proactively managing any member complaints ensuring we follow up so that our members and their guests leave happy with a positive lasting impression.
- Participating and inputting towards food and beverage activities helping to build and deliver innovative activations for Maison Estelle.
- Maintaining all department control procedures to ensure the safe delivery of all food and beverage related products in line with UK food safety and health and safety legislation.
- Being an ambassador for Maison Estelle as well as someone who embodies our values and commitment to our teams both when at work and when not.
- Holding Parlour and Basement department meetings and attending club-wide meetings.
- Offering strong leadership, mentoring, and guidance to your team.
- Ensure that the reservations and CRM system is updated with members individual preferences.
- Overseeing creation and development of all training for your team and making sure all colleagues attend training.
- Creating a working environment in which colleagues can be themselves and are able to thrive.
- Motivating your team and colleagues to come up with creative ideas and unique membership experiences.
- Having good communication skills and proficiently liaising with all departments on an ongoing basis retaining close and professional relationships.
- Empowering colleagues to provide excellent service for both internal and external guests.
- As part of the Management team, delivering the Senior Leadership Teams vision for the direction and strategy for the whole club in line with the company’s expectations.
- Being responsible for effective people practices including but not limited to recruitment, onboarding, training, employee engagement, performance and experience.
Who we are looking for…
- Proven experience managing an operation in a luxury / lifestyle food and beverage operation.
- You are an inspiring leader who relishes taking responsibility for running a late-night operation.
- Confident in using purchasing, health and safety and food safety, payroll and rota systems.
- Stays up to date with current industry trends and best practices.
- Must be able to work flexibly including evenings and weekends due to the operational hours of the club.
- Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members.
- A genuine passion for hospitality and hosting.
Nightlife Floor Lead - Guest Experience & Ops in City of Westminster employer: Maison Estelle
At Maison Estelle, we pride ourselves on being an exceptional employer that values your well-being and professional growth. Located in the heart of Mayfair, our private members' club offers a vibrant work culture with exclusive staff benefits, including biannual socials, generous holiday allowances, and a supportive environment where creativity thrives. Join us to be part of a team that celebrates individuality and fosters meaningful connections while delivering outstanding service to our members.
StudySmarter Expert Advice🤫
We think this is how you could land Nightlife Floor Lead - Guest Experience & Ops in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and mingle with industry folks. Attend events, join hospitality groups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show up in style! When you land an interview, dress to impress and bring your A-game. Research the club's vibe and culture so you can reflect that in your outfit and attitude. First impressions matter!
✨Tip Number 3
Be ready to chat about your experience! Prepare some stories that highlight your leadership skills and how you've handled challenges in the past. Tailor your examples to fit the nightlife and hospitality scene.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds!
We think you need these skills to ace Nightlife Floor Lead - Guest Experience & Ops in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to providing exceptional service and creating memorable moments for guests.
Tailor Your Application:Make sure to customise your application to reflect the values and culture of Maison Estelle. Mention specific aspects of the club that resonate with you and how you can contribute to its unique atmosphere.
Highlight Leadership Skills:As a Nightlife Floor Lead, showcasing your leadership experience is key. Include examples of how you've successfully managed teams, resolved conflicts, and motivated colleagues to deliver outstanding service.
Keep It Professional Yet Personal:While we want to see your personality, remember to maintain a professional tone in your application. Use clear language, check for typos, and ensure your enthusiasm comes across without being overly casual.
How to prepare for a job interview at Maison Estelle
✨Know Your Venue
Before the interview, take some time to research Maison Estelle. Familiarise yourself with its history, values, and the unique experience it offers. This will not only show your genuine interest but also help you align your answers with what they value in a Nightlife Floor Lead.
✨Showcase Your Leadership Skills
As a potential leader, be ready to discuss your previous management experiences. Prepare specific examples of how you've successfully led teams, handled complaints, or improved service quality. Highlight your ability to inspire and motivate others, as this is crucial for the role.
✨Demonstrate Your Passion for Hospitality
Make sure to convey your enthusiasm for the hospitality industry. Share stories that illustrate your commitment to providing excellent service and creating memorable experiences for guests. This will resonate well with their focus on personalised service and discretion.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the club's culture, team dynamics, and future plans. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the organisation.
