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- Tasks: Create a welcoming atmosphere and build genuine relationships with members.
- Company: Join a vibrant hospitality brand with a focus on member experience.
- Benefits: Competitive salary, exclusive discounts, birthday off, and 28 days holiday.
- Other info: Dynamic role with opportunities for personal growth and team support.
- Why this job: Be the face of hospitality and make lasting impressions every day.
- Qualifications: Experience in high-volume hospitality and strong leadership skills.
The predicted salary is between 54240 - 54240 £ per year.
Salary: £54,240 per annum – base £37,600 plus up to £16,640 in gratuities and service charge.
Benefits:
- Biannual company socials and smaller social and sports groups.
- Exclusive staff rates and Food & Beverage discounts across Ennismore brand.
- Birthday day off.
- Meal provision during shifts.
- Pension, health cash plan and life assurance schemes.
- 28 days holiday (incl. bank holidays), increasing with length of service.
- Recommend-a-friend bonus scheme.
Responsibilities:
- Creating a warm, welcoming, and lasting impression for our members.
- Building genuine relationships with all members.
- Providing genuine, attentive, natural, and friendly service to our members.
- Answering phone calls, taking reservations, and responding to member queries; ensuring all follow‑ups are carried out promptly.
- Being always immaculately presented in the correct uniform.
- Ensuring all member information is captured and recorded on their profiles.
- Being aware of all VIP members and their guests; ensuring their experience is tailored appropriately.
- Anticipating members' needs and providing them a personalised experience.
- Ensuring the reception area is tidy, presentable and fully stocked with necessary stationery and materials.
- Being empowered to make decisions that enhance the member experience or defuse complaints.
- Ensuring any issues are dealt with immediately, logged accurately and promptly followed up.
- Preparing reports for the meeting.
- Managing the team and looking after their mental wellbeing.
- Supporting the Cloakroom team in the smooth running of their department; reviewing that the area is clean and tidy before, during, after shift and lost property is logged efficiently.
- Be available for no less than 2 closing shifts a week.
Qualifications:
- Previous host experience in a busy and high‑volume hospitality operation.
- Computer literate (MS Office, SevenRooms, CRM systems).
- Planning ability; able to work unsupervised.
- Attention to detail; able to identify mistakes and request clarification.
- Excellent time‑management skills; comfortable prioritising during busy periods.
- Inspiring leader who relishes taking responsibility.
- Confident in using purchasing, health and safety, payroll and rota systems.
- Stays up to date with current food and beverage trends and best practices.
- Must be able to work flexibly including evenings and weekends due to operational hours.
- Excellent communication skills and comfortable talking to colleagues, senior management and building relationships with members.
- A genuine passion for hospitality and hosting.
House Host Manager in City of Westminster employer: Maison Estelle
Contact Detail:
Maison Estelle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Host Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a House Host Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Get social! Follow companies you’re interested in on social media and engage with their posts. This not only shows your enthusiasm but also helps you stay updated on any job openings or events they might be hosting.
✨Tip Number 3
Prepare for interviews by practising common questions related to hospitality and member service. Think about how you can showcase your previous experience and how it aligns with creating that warm, welcoming atmosphere they’re after.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace House Host Manager in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the House Host Manager role. Highlight your previous experience in high-volume hospitality and any specific skills that match the job description. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Maison Estelle
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Ennismore brand and its values. Research their hospitality approach and think about how your previous experience aligns with their expectations for a House Host Manager.
✨Showcase Your People Skills
As a House Host Manager, building genuine relationships is key. Prepare examples of how you've created memorable experiences for guests in the past. Be ready to discuss how you handle difficult situations and ensure member satisfaction.
✨Dress to Impress
First impressions matter! Make sure you’re immaculately presented in professional attire that reflects the hospitality industry. This shows you understand the importance of presentation in creating a welcoming environment.
✨Be Ready to Lead
You’ll be managing a team, so come prepared to discuss your leadership style. Think about how you’ve supported team members in the past and how you plan to foster a positive work environment. Highlight your ability to inspire and motivate others.