House Host @ Celeste in City of Westminster

Who are we? Celeste is the newest property from the world of Estelle, sister to Maison Estelle in Mayfair and Estelle Manor in Oxfordshire. A meticulously restored townhouse, Celeste is opening in vibrant Notting Hill, London. A public Italian-American restaurant is located on the ground floor, complete with alfresco front terrace, elegant wrap around bar counter and a glazed conservatory in the rear. Set on the first floor, our oak-panelled, Tokyo-influenced members’ bar evokes Art Deco grandeur, with a sculptural bar stretching beneath soaring windows. Celeste’s second floor offers members an open kitchen-style pantry, serving Japanese dishes from the traditional robata, alongside delectable sushi and sashimi. Tucked beneath the eaves, on Celeste’s third floor, ‘The Apartment’ is an ideal spot for a private hosted occasion, with rustic beams, reclaimed wooden floors and the spirit of an artist’s studio.

Here’s a bit more detail on what we see you doing in this role: As a House Host, you’ll make every member feel right at home with genuine smiles, personal touches, and effortless service. You’ll be the friendly face who’s always ready to help, fix things fast, and turn every visit into a moment worth remembering.

Who we are looking for:

• Creating a warm, welcoming and lasting impression for our members/guests.
• Striving to build genuine relationships with all members.
• Providing genuine, attentive, natural, and friendly service to our members in order to reflect our standards.
• Answering phone calls, taking reservations and answering questions or queries members may have and ensure all follow up is carried out promptly.
• Being always immaculately presented in the correct uniform.
• Ensuring all member information is captured and recorded on their profiles.
• Being aware of all VIP members and their guests visiting us and ensuring their experience is tailored appropriately.
• Anticipating members needs and providing them with a personalised experience.
• Ensuring the reception area is tidy, presentable and fully stocked with all necessary stationery and materials.
• Feeling empowered making a decision that will enhance the member experience or defuse any complaints which may arise.
• Ensuring any issues that may arise are dealt with immediately and to conclusion, logged accurately and promptly followed up.

Qualifications:

• Previous host experience in a busy and high-volume hospitality operation.
• Computer literate (MS Office, SevenRooms, CRM systems).
• Planning ability; able to work unsupervised.
• Attention to detail, able to identify mistakes and request clarification.
• Excellent time-management skills; comfortable prioritising what is important during busy periods.
• Excellent communication skills and comfortable talking to colleagues, senior management, and members.
• Strong command of English.
• A genuine passion for hospitality and hosting.

What’s in it for you? The on target earning potential for this role is £39,977.60 per annum - comprising a base salary of £27,081.60 (40 hours per week at a hourly rate of £13.02), plus a qualified estimate of £12,896.00 in gratuities and service charge. At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off.
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.

*About gratuities & service charge: Gratuities (tips) are paid on a pro-rata basis regardless of your role.