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- Tasks: Create a warm, welcoming atmosphere and build genuine relationships with members.
- Company: Maison Estelle, a private members’ club in a stunning Georgian townhouse.
- Benefits: Exclusive staff rates, biannual socials, free meals during shifts, and 28 days holiday.
- Why this job: Join a vibrant team where your well-being and growth are prioritised.
- Qualifications: Previous hosting experience and excellent communication skills required.
- Other info: Dynamic environment with opportunities for personal and professional development.
The predicted salary is between 24000 - 36000 £ per year.
Who are we? Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.
What’s in it for you? At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated. Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across Ennismore brand.
- Birthday day off.
- Goes without saying, but we will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend-a-friend bonus scheme.
WHAT YOU WILL DO
The key responsibilities for this role will include but are not limited to:
- Creating a warm, welcoming and lasting impression for our members.
- Striving to build genuine relationships with all members.
- Providing genuine, attentive, natural, and friendly service to our members in order to reflect our standards.
- Answering phone calls, taking reservations and answering questions or queries members may have and ensure all follow up is carried out promptly.
- Being always immaculately presented in the correct uniform.
- Ensuring all member information is captured and recorded on their profiles.
- Being aware of all VIP members and their guests visiting us and ensuring their experience is tailored appropriately.
- Anticipating members needs and providing them with a personalised experience.
- Ensuring the reception area is tidy, presentable and fully stocked with all necessary stationery and materials.
- Feeling empowered making a decision that will enhance the member experience or defuse any complaints which may arise.
- Ensuring any issues that may arise are dealt with immediately and to conclusion, logged accurately and promptly followed up.
WHO WE ARE LOOKING FOR
Previous host experience in a busy and high-volume hospitality operation. Computer literate (MS Office, SevenRooms, CRM systems). Planning ability; able to work unsupervised. Attention to detail, able to identify mistakes and request clarification. Excellent time-management skills; comfortable prioritising what is important during busy periods. Excellent communication skills and comfortable talking to colleagues, senior management, and members. Strong command of English. A genuine passion for hospitality and hosting.
House Host in City of Westminster employer: Maison Estelle
Contact Detail:
Maison Estelle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Host in City of Westminster
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with members and what values they promote. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your hosting skills! Role-play common scenarios you might face as a House Host, like handling member queries or making reservations. The more comfortable you are with these situations, the more confident you'll be during your interview.
✨Tip Number 3
Network with current employees if you can. Reach out on LinkedIn or attend any events they might be hosting. Building connections can give you insider info and make you stand out when it comes to the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of the Estelle family.
We think you need these skills to ace House Host in City of Westminster
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the House Host role. Highlight your previous experience in hospitality and how it aligns with our values at Maison Estelle. We love seeing how you can bring your unique skills to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Maison Estelle
✨Know Your Venue
Before the interview, take some time to research Maison Estelle. Familiarise yourself with its history, values, and what makes it unique. This will not only show your genuine interest but also help you connect your experiences to their ethos during the conversation.
✨Showcase Your Hosting Skills
Prepare examples from your previous experience that highlight your ability to create a warm and welcoming atmosphere. Think of specific situations where you went above and beyond for guests or members, as this aligns perfectly with the role's focus on personalised service.
✨Practice Active Listening
During the interview, demonstrate your excellent communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and engage with their points. This shows that you value their input and are genuinely interested in the conversation.
✨Dress to Impress
Since the role requires being immaculately presented, make sure to dress smartly for your interview. Choose an outfit that reflects the professional yet welcoming vibe of Maison Estelle. This will help you make a great first impression right from the start.
