At a Glance
- Tasks: Lead and manage the team to deliver exceptional service in a luxury members' club.
- Company: Maison Estelle, a stylish private members’ club in Mayfair.
- Benefits: Competitive salary, exclusive staff rates, biannual socials, and well-being perks.
- Other info: Flexible hours with excellent career growth opportunities in a supportive environment.
- Why this job: Join a vibrant team and create memorable experiences for our members.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 34950 - 53670 € per year.
Who are we? Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.
The Study Floor Manager key responsibility is to provide leadership, management and oversee operation of the team. You are committed and proactive and will promote and grow the business, hire and train new starters, and ensure that our members are receiving excellent service. You will also manage inventory, ensure that quality and safety controls are followed and create team schedules. You should uphold the highest standards and ensure the guest experience is always in line with our standards.
What’s in it for you? At Estelle, we prioritise your well‑being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well‑being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated.
The on target earning potential for this role is £53,670 per annum based on a 40 hour contract - comprising a base salary of £34,950 plus a qualified estimate of £18,720 in gratuities and service charge. Please note this role is paid hourly so this is a projected salary and OTE.
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across Ennismore brand.
- Birthday day off.
- Goes without saying, but we will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend-a-friend bonus scheme.
What you will do... The key responsibilities for this role will include but are not limited to:
- Managing the day-to-day operations and activities within the members club ensuring the team deliver an exceptional hosted experience for our members.
- Preparing weekly schedules for the team in line with labour budgets and revenue forecasts.
- Reviewing sales and beverage costs and GP’s, and reconciling any discrepancies in accounting.
- Setting a good example for the team with regard to punctuality, attendance, attitude and hygiene and ensuring that high standards are maintained at all times.
- Assisting in menu planning and pricing, delivering a rich programme of events and original unique selling points which keep our members coming back.
- Arranging for equipment maintenance and repairs in line with health and safety requirements and budgets.
- Proactively managing any member complaints ensuring we follow up so that our members and their guests leave happy with a positive lasting impression.
- Helping to achieve budgeted food and drink cost, sales, stock, labour costs and profitability.
- Participating and inputting towards food and beverage activities helping to build and delivering innovative activations for our members club.
- Overseeing the programming and events calendar from an operational perspective.
- Being responsible for effective people practices including but not limited to recruitment, onboarding, training, employee engagement, performance and experience.
Who we are looking for...
- Proven experience managing an operation in a luxury / lifestyle food and beverage operation.
- You are an inspiring leader who relishes taking responsibility for running a late-night operation.
- Confident in using purchasing, health and safety and food safety, payroll and rota systems.
- Stays up to date with current industry trends and best practices.
- Must be able to work flexibly including evenings and weekends due to the operational hours of the club.
- Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members.
- A genuine passion for hospitality and hosting.
Floor Manager - Study Lounge in City of Westminster employer: Maison Estelle
At Maison Estelle, we pride ourselves on being an exceptional employer that values your well-being and professional growth. Located in the heart of Mayfair, our unique work culture fosters a sense of belonging and community, offering exclusive staff benefits such as biannual socials, generous holiday allowances, and a supportive environment where your contributions are celebrated. Join us to be part of a dynamic team dedicated to delivering outstanding service in a luxurious setting, while enjoying opportunities for personal and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - Study Lounge in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join hospitality groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for hospitality shine through. Share your experiences and how you can bring that unique flair to the Floor Manager role at Estelle.
✨Tip Number 3
Research is key! Familiarise yourself with Maison Estelle’s values and culture. This will help you tailor your conversations and show that you’re genuinely interested in being part of their team. Plus, it’ll give you some great talking points!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make it happen!
We think you need these skills to ace Floor Manager - Study Lounge in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to providing excellent service and creating memorable moments for guests.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Floor Manager role. Highlight relevant experience in managing teams and operations, and don’t forget to mention any specific achievements that align with our values at Maison Estelle.
Be Authentic and Personable:We’re looking for someone who can connect with our members and team. Use a friendly tone in your application to reflect your personality and approachability. Remember, we want to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Maison Estelle
✨Know the Club Inside Out
Before your interview, take some time to research Maison Estelle. Understand its values, the atmosphere it aims to create, and what makes it unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service quality. Be ready to discuss how you can inspire and motivate your team at Maison Estelle.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges you might encounter in a luxury members' club and how you would handle them. This could include managing member complaints or ensuring high standards during busy periods.
✨Emphasise Your Passion for Hospitality
Make sure to convey your genuine passion for hospitality and hosting. Share stories that highlight your commitment to providing excellent service and creating memorable experiences for guests. This will resonate well with the values of Maison Estelle and show that you're a great fit for their culture.
