Who are we?
Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.
What’s in it for you?
AtEstelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you arevalued,supported, andcelebrated.
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across Ennismore brand.
- Birthday day off
- Goes without saying, but we will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend-a-friend bonus scheme.
WHAT YOU WILL DO
The key responsibilities for this role will include but are not limited to:
- Managing the day-to-day operations and activities within the F&B area ensuring the team deliver an exceptional hosted experience for our members.
- Provide direction to the restaurant team during service.
- Lead the team by example, adopting a hands-on approach and a can-do attitude
- Make sure the restaurant is set up and closed accurately and on time; cleaned, restocked and all mise-en-place is prepared and ready on time.
- Maintain a thorough working knowledge of the entire restaurant menu.
- To proactively manage any member complaints ensuring we follow up so that our members and their guests leave happy with a positive dining experience and lasting impression.
- Help to achieve budgeted food and drink cost, sales, stock, labour costs and profitability.
- To be an ambassador for the club as well as someone who embodies our values and commitment to our teams both when at work and when not.
- To offer strong leadership, mentoring, and guidance to your team.
- To empower and mentor your team, nurturing a strong teamwork ethic
- Oversee creation and development of all training for your team and make sure all colleagues attend training.
- Support and answer questions and provide assistance to stakeholders, management and members as needed.
- Assist all members of the F&B team to perform their roles, by providing training, solving problems, and removing obstacles.
WHO WE ARE LOOKING FOR
- Proven experience managing the food and beverage departments in a luxury / lifestyle food and beverage operation.
- You are an inspiring leader who relishes taking responsibility for running food and beverage teams and departments.
- Confident in using purchasing, health and safety and food safety, payroll and rota systems.
- Stays up to date with current food and beverage trends and best practices.
- Must be able to work flexibly including evenings and weekends due to the operational hours of the club.
- Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members.
- A genuine passion for hospitality and hosting.
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Assistant Restaurant Manager in City of Westminster employer: Maison Estelle
At Maison Estelle, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values personalised service and discretion. Located in the heart of Mayfair, our private members club provides unique opportunities for professional growth and development, ensuring that our team members thrive in a supportive environment. Join us to be part of a dynamic team where your contributions are valued and celebrated.
