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- Tasks: Manage daily operations and create exceptional experiences for our members.
- Company: Join Maison Estelle, a chic private members club in Mayfair with a unique vibe.
- Benefits: Enjoy exclusive staff rates, biannual socials, and a birthday day off!
- Why this job: Be part of a vibrant culture that values your growth and well-being.
- Qualifications: Experience in managing high-volume late-night venues and a passion for hospitality required.
- Other info: Flexible hours including evenings and weekends; perfect for those who thrive in nightlife.
The predicted salary is between 36000 - 60000 £ per year.
Maison Estelle is a private members club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A hosted home, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.
At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated.
We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across Ennismore brand.
- Birthday day off.
- Goes without saying, but we will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend-a-friend bonus scheme.
The key responsibilities for this role will include but are not limited to:
- Managing the day-to-day operations and activities within the Parlour and Basement ensuring the team deliver an exceptional hosted experience for our members.
- Reviewing sales and beverage costs and GPs, and reconciling any discrepancies in accounting.
- Liaising with Reservation Departments & host teams to ensure a maximised & cohesive member journey throughout the club.
- Ensuring that an effective table reservation system is being used effectively to maximise revenue.
- Assisting in menu planning and pricing and delivering a rich programme of events and original unique selling points which keep our members coming back.
- Proactively managing any member complaints ensuring we follow up so that our members and their guests leave happy with a positive lasting impression.
- Maintaining all department control procedures to ensure the safe delivery of all food and beverage related products in line with UK food safety and health and safety legislation.
- Ensuring that the reservations and CRM system is updated with members' individual preferences.
- Overseeing creation and development of all training for your team and making sure all colleagues attend training.
- As part of the Management team, delivering the Senior Leadership Team's vision for the direction and strategy for the whole club in line with the company's expectations.
Who we are looking for:
- Proven experience managing a high-volume late-night venue in a luxury / lifestyle operation.
- You are an inspiring leader who relishes taking responsibility for running late night food and beverage teams and departments.
- Confident in using purchasing, health and safety and food safety, payroll and rota systems.
- Comprehensive knowledge of food and beverage GP %s, costings and budgeting is a must.
- Stays up to date with current late-night food and beverage trends and best practices.
- Experience in curating a calendar of interesting and creative events within a luxury lifestyle environment.
- Must be able to work flexibly including evenings and weekends due to the operational hours of the club.
- Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members.
- A genuine passion for hospitality and hosting.
Contact Detail:
Maison Estelle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Venue Manager Nightlife
✨Tip Number 1
Familiarise yourself with the unique culture and values of Maison Estelle. Understanding their emphasis on personalised service and discretion will help you align your approach during interviews and discussions.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in high-volume late-night venues. Building connections can provide insights and potentially lead to referrals for the Assistant Venue Manager position.
✨Tip Number 3
Stay updated on current trends in late-night food and beverage offerings. Being knowledgeable about what's popular can set you apart as a candidate who is proactive and passionate about the industry.
✨Tip Number 4
Prepare to discuss your leadership style and how you've successfully managed teams in previous roles. Highlighting specific examples of how you've handled challenges or improved team performance will demonstrate your capability for this role.
We think you need these skills to ace Assistant Venue Manager Nightlife
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing high-volume late-night venues. Emphasise your leadership skills and any specific achievements in food and beverage management.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the unique culture at Maison Estelle. Mention how your values align with their focus on personalised service and discretion.
Showcase Relevant Skills: In your application, clearly outline your knowledge of food and beverage costings, budgeting, and health and safety regulations. Provide examples of how you've successfully managed these aspects in previous roles.
Highlight Event Management Experience: If you have experience curating events, make sure to include this in your application. Discuss any creative ideas you've implemented in past roles that could enhance the member experience at Maison Estelle.
How to prepare for a job interview at Maison Estelle
✨Showcase Your Leadership Skills
As an Assistant Venue Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've inspired and managed teams in high-pressure environments, especially in late-night venues.
✨Know Your Numbers
Familiarise yourself with key financial metrics related to food and beverage operations. Be ready to discuss your experience with GP percentages, costings, and budgeting, as these are crucial for the role.
✨Emphasise Your Passion for Hospitality
Make sure to convey your genuine passion for hospitality and hosting. Share personal anecdotes that highlight your commitment to providing exceptional service and creating memorable experiences for guests.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills, particularly regarding member complaints or operational challenges. Think through potential situations you might face and how you would handle them effectively.