Senior Human Resources Manager in London

Maison Crivelli is a French luxury fragrance Maison created for modern day fragrance explorers in search of the unexpected. Present in 50 countries and over 600 points of sale, the Maison is one of the fastest growing in the category.

The HR Manager will be responsible for managing and developing all human resources functions across the retail business. This role supports store teams and management by ensuring effective recruitment, employee relations, HR administration, benefits management, skills development, IT access coordination, and maintenance of employee contracts and policies.

Based at Remote (with regular travel in the London area / North of England and Paris). Reports to Human Resources Director with dotted line to UK General Manager.

• Retail Recruitment: Lead end-to-end recruitment for retail teams (Account Manager, Team Leader, Brand Ambassadors). Partner closely with retail leadership to anticipate staffing needs. Ensure a strong employer brand and high-quality candidate experience.
• Retail Team Support: Provide day-to-day HR support to retail teams and area managers. Maintain a strong proximity with store teams. Advise managers and HR team in Paris on people management, performance issues, and team organization.
• Company Culture and Employee Relations: Ensure that the company culture and values are solidly anchored in the day to day operations of the organization. Act as a mediator in conflict situations and support resolution processes. Prepare and lead disciplinary meetings in collaboration with management. Advise managers and teams and find the appropriate training partners.
• HR Administration and Disciplinary Matters: Oversee HR administrative processes: offer letters, contracts, onboarding, end of contracts. Ensure accuracy and compliance of employee records and HR data. Review and approval of payroll (ensuring all costs, benefits, exceptionals are in line with the input) with the UK general manager. Manage employee relations cases, including disciplinary procedures, warnings and terminations in collaboration with council and HR team in Paris. Ensure compliance with labor law and internal policies.
• Employee Benefits Management: Educate employees on available benefits and policies. Coordinate employee IT access (systems, POS, email, HR platforms) for new hires and leavers. Work with IT and store management to ensure timely setup and removal of access rights. Maintain records of system access to ensure data security and compliance.
• Employee Contract & Handbook Maintenance: Maintain and regularly review the employee handbook and HR policies. Communicate policy updates clearly to employees and managers.

Minimum 5/7 years HR experience, with significant exposure to retail and/or multi-site environments. Strong experience in recruitment, employee relations and disciplinary management. Solid knowledge of labor law and HR administration. Strong knowledge of the retail market and compensation and benefits practices. Exceptional stakeholder management skills, with proven track records of business partnering to support strategic decision making across all levels of the business. Agile and adaptable approach to problem solving, with the ability to balance detail-oriented execution and big picture strategic thinking. Fluent in English, French additional is a plus.