Human Resources Manager in London

Maison Crivelli is a French luxury fragrance Maison created for modern day fragrance explorers in search of the unexpected. With a constant spirit of adventure, the Maison partners with the best perfumers to propose disruptive fragrances which surprise, offer an ultra-sensorial experience and invite to lose one’s bearings. Present in 50 countries and over 600 points of sale, the Maison is one of the fastest growing in the category. The UK subsidiary was successfully launched two years ago, and the Maison is one of the fastest growing in the market. This is the perfect time to join a fast paced, hyper growth and truly entrepreneurial adventure.

Scope

Business partner to UK team for all Human Resources topics. The HR Manager will be responsible for managing and developing all human resources functions across the retail business. This role supports store teams and management by ensuring effective recruitment, employee relations, HR administration, benefits management, skills development, IT access coordination, and maintenance of employee contracts and policies.

Main Accountabilities

• Retail Recruitment
  • Lead end-to-end recruitment for retail teams (Account Manager, Team Leader, Brand Ambassadors)
  • Partner closely with retail leadership to anticipate staffing needs
  • Manage job postings, interviews, selection and onboarding processes
  • Ensure a strong employer brand and high-quality candidate experience
• Retail Team Support
  • Provide day-to-day HR support to retail teams and area managers
  • Maintain a strong proximity with store teams
  • Advise managers and HR team in Paris on people management, performance issues, and team organization
• Company culture and Employee Relations
  • Develop solid relationships with all employees, understand their needs and expectations
  • Ensure that the company culture and values are solidly anchored in the day to day operations of the organization
  • Act as a mediator in conflict situations and support resolution processes
  • Prepare and lead disciplinary meetings in collaboration with management
• Employee retention plan
  • Create and manage a training and retention plan
  • Advise managers and teams and find the appropriate training partners
  • Develop and manage a relevant salary benchmark for Maison Crivelli
• HR Administration and Disciplinary matters
  • Oversee HR administrative processes: offer letters, contracts, onboarding, end of contracts
  • Ensure accuracy and compliance of employee records and HR data
  • Monthly payroll input creation for external partner in collaboration with the finance controller
  • Review and approval of payroll with the UK general manager
  • Manage employee relations cases, including disciplinary procedures, warnings and terminations in collaboration with council and HR team in Paris
  • Ensure compliance with labor law and internal policies
• Employee Benefits Management
  • Administer employee benefits programs including leave, insurance, and other entitlements
  • Act as liaison with benefits providers and payroll where required
  • Educate employees on available benefits and policies
  • Monitor and review benefits programs to ensure competitiveness and cost-effectiveness
• IT Access Maintenance Coordination
  • Coordinate employee IT access for new hires and leavers
  • Work with IT and store management to ensure timely setup and removal of access rights
  • Maintain records of system access to ensure data security and compliance
• Employee Contract & Handbook Maintenance
  • Prepare, update, and issue employment contracts and related documentation
  • Maintain and regularly review the employee handbook and HR policies
  • Ensure all documentation aligns with current employment legislation and company practices
  • Communicate policy updates clearly to employees and managers

Skills & Experiences

• Minimum 5/7 years HR experience, with significant exposure to retail and/or multi-site environments
• Strong experience in recruitment, employee relations and disciplinary management
• Solid knowledge of labor law and HR administration
• Strong knowledge of the retail market and compensation and benefits practices
• Exceptional stakeholder management skills, with proven track records of business partnering to support strategic decision making across all levels of the business
• Agile and adaptable approach to problem solving, with the ability to balance detail-oriented execution and big picture strategic thinking
• Fluent in English, French additional is a plus
• Excellent team player
• Values of curiosity, empathy, integrity and kindness