Team Leader - Multisite Retail / Fragrance Sales in City of London

About Maison Crivelli: “Perfume is a living experience.” —Thibaud Crivelli. Maison Crivelli was created to surprise, delight and offer a multi-sensorial experience for all fragrance explorers around the world. Each scent reveals the beauty of your daring personality.

Role Overview: As Multisite Team Leader, you will be responsible for managing the daily operations across multiple Maison Crivelli retail locations in London, leading and supporting a team of Brand Ambassadors to deliver consistently high standards of customer service and achieve sales objectives. You will act as the primary contact for customers, team members, and senior management, providing guidance, training, and motivation to ensure smooth operations and an exceptional client experience. This role requires mobility between locations and the ability to adapt quickly to different store environments and teams.

Key Responsibilities

• Leadership & Team Management: Support and influence multiple teams across different retail locations, adapting leadership style to each environment. Build strong relationships with host store management teams across all locations. Lead, motivate, and support the team to meet and exceed individual and collective sales targets. Create a positive, collaborative, and professional working environment. Deliver ongoing training and coaching to ensure the team is well-informed about our products, brand values, and service expectations. Act as a role model in sales, customer engagement, and presentation. Conduct regular performance reviews and provide clear, constructive feedback. Ensure team members are confident in day-to-day operational duties, including stock handling, till management, and counter maintenance.
• Customer Experience & Sales: Uphold Maison Crivelli’s high standards of service by delivering a warm, tailored, and memorable experience to every client. Lead by example in offering bespoke fragrance consultations and building long-term customer relationships. Handle customer queries and complaints with professionalism and a solution-focused approach. Maintain all fragrance counters to reflect the elegance and quality of a luxury brand, well-stocked, clean, and visually appealing. Develop and maintain client relationships across multiple locations, driving repeat business and cross-site loyalty.
• Operational Excellence: Supervise all opening and closing procedures, ensuring operational tasks are completed efficiently and correctly. Monitor and manage stock levels accurately, resolving discrepancies and supporting timely replenishment. Ensure compliance with operational processes, including accurate till management and adherence to multisite policies. Support the execution of in-store marketing activities, displays, and promotional campaigns. Uphold high standards of organisation and cleanliness across all areas of the counters.
• Sales Analysis & Reporting: Track and evaluate sales performance on a daily, weekly, and monthly basis. Share performance insights, customer feedback, and stock concerns with the Area Manager. Assist in developing action plans to boost sales and overall performance across counters.
• Compliance, Health & Safety: Ensure all operations comply with all relevant health & safety policies across multiple locations, as well as Maison Crivelli’s company procedures. Maintain the security of all counters, stock, and sales revenue during all operational hours. Report any security or health & safety concerns immediately and accurately.

Skills & Qualifications

• Previous experience in luxury retail, ideally within the fragrance or beauty sector.
• Strong leadership skills with the ability to coach, develop, and inspire a team.
• Excellent interpersonal and communication skills, with a natural flair for building rapport.
• Target-driven with a commercial mindset and proven ability to achieve sales goals.
• Passion for fine fragrance, luxury products, and delivering an exceptional customer journey.
• Able to remain composed and efficient in a high-pressure retail environment.
• Organised and detail-oriented, with strong multitasking abilities.
• Flexible and willing to work varied shifts, including evenings, weekends, and public holidays.
• Experience working across multiple locations or the ability to manage a multisite environment is highly desirable.

Why Join Maison Crivelli?

At Maison Crivelli, we are guided by four core values: insatiable curiosity, a thirst for daring adventures, relentless attention to detail and to others, and absolute integrity. We are committed to:

• Innovation: Each fragrance is a bold composition inspired by real-life experiences, using unique combinations of raw materials.
• Authenticity: Our perfumes are phthalate- and colourant-free, cruelty-free, vegan, and certified by toxicologists in line with all regulations.
• Sustainability: From eco-conscious packaging to supporting ethical sourcing and sustainable production practices globally.
• Ambition: We aim to become the most surprising haute parfumerie house and inspire individuals to explore every facet of their personality.

Diversity & Inclusion: Maison Crivelli is proud to be an equal opportunity employer. We welcome applicants from all backgrounds, regardless of disability, gender, race, religion, belief, sex, or sexual orientation.

What We Offer: We offer a competitive salary, generous commission structure, private healthcare, uniform allowance, employee discounts, quarterly product allocation, and a comprehensive annual leave allowance.