Brand Ambassador

About Maison Crivelli: “Perfume is a living experience.” —Thibaud Crivelli. Maison Crivelli was created to surprise, delight and offer a multi-sensorial experience for all fragrance explorers around the world. Each scent reveals the beauty of your daring personality.

About the role: We are looking for full-time Brand Ambassadors for our Maison Crivelli counter in John Lewis London with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week. As a Fragrance Ambassador for Maison Crivelli, you will be the face of our brand in-store, providing exceptional customer service, driving sales, and fostering a uniquely memorable shopping experience for our clientele.

Key Responsibilities:

• Sales & Service Excellence: Actively engage with customers to understand their fragrance preferences and curiosities and guide them in selecting the perfect scents from our collection.
• Utilise effective sales techniques to meet and exceed individual daily, weekly and monthly targets.
• Provide personalised recommendations and upsell complementary products to enhance the customer’s fragrance experience and satisfaction.
• Maximise new launches and overall portfolio mix of business with expert knowledge and effective storytelling.
• Cultivate a superior service culture focusing on the consumer as the #1 priority by offering outstanding customer service and experiences to drive long-term brand loyalty.
• Contribute to driving store & brand KPI’s including service excellence, brand consistency and improvement across all other key service drivers.
• Build and develop your own client base using exceptional service skills to nurture customer relationships.

Product Knowledge:

• Demonstrate an in-depth understanding of Maison Crivelli's fragrance catalogue including the ingredients, scent profiles, the story behind the creations and the craftsmanship of each product.
• Stay informed about industry trends and competitors' products to effectively communicate the unique value propositions of Maison Crivelli's fragrances.
• Continuously expand your knowledge through training sessions and self-directed learning to confidently address customer enquiries and enhance the overall shopping experience.

Working as part of a team:

• Collaborate closely with fellow Fragrance Ambassadors and store staff to achieve collective sales goals and maintain a cohesive team environment.
• Share best practices, tips, and insights with team members to optimise sales performance and deliver exceptional customer service consistently.
• Support team initiatives, such as store events, product launches, and promotional campaigns, to drive foot traffic and increase brand awareness for Maison Crivelli.
• Communicate relevant information and commercial feedback to the business manager and colleagues when required.

Standards:

• Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising and hygiene standards.
• Adhere to brand guidelines and correct utilisation of all selling/demonstration tools.
• Complete all administration accurately, legibly and on time.

Skills & Experiences desired:

• Exceptional communication and interpersonal skills.
• Proven experience in luxury retail or a similar customer-facing role.
• Goal-oriented with a track record of meeting and exceeding sales targets.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work across all shifts, days and peak trading periods.

Why Maison Crivelli?

• Values: Insatiable curiosity, thirst for daring adventures, relentless attention to detail and to others, absolute integrity, commitment, innovation.
• Authenticity: Each perfume is formulated without phthalates and without colourants. Our formulas are certified by toxicologists in accordance with existing laws. They do not contain any animal products. None of our products are tested on animals.
• A nature-friendly approach: Maison Crivelli has chosen minimalist and eco-responsible packaging to reduce waste.
• Sustainable Production: Encouraging sustainable development practices for perfume raw materials.
• Ambition: Join our ambition to become the most surprising Haute Parfumerie House on the market.
• Diversity and inclusion: Maison Crivelli is an equal opportunity employer.

Compensation: Competitive industry salary, lucrative commission scheme eligibility, uniform allowance, employee discount, quarterly product allocation & generous annual leave allowance.

Reports to: Area Manager, Store Department Managers.

Due to a high volume of applications received, we are unable to contact each applicant individually regarding the status of their application.