Brand Ambassador

About Maison Crivelli:

“Perfume is a living experience.” —Thibaud Crivelli

Maison Crivelli was created to surprise, delight and offer a multi-sensorial experience for all fragrance explorers around the world. Each scent unexpected and mind-blowing encounters with perfume ingredient each scent which reveals you the beauty of your daring personality.

About the role:

We are looking for full time and part time Brand Ambassador’s for our Maison Crivelli counters in Selfridges and Harrods with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week. As a Fragrance Ambassador for Maison Crivelli, you will be the face of our brand in-store, providing exceptional customer service, driving sales, and fostering a uniquely memorable shopping experience for our clientele. With a passion for fragrances and a dedication to teamwork, you will play a pivotal role in achieving sales targets, taking the customer on a journey of luxury discovery and sharing knowledge and expertise about our brand.

Key Responsibilities

Sales & Service Excellence:

• Actively engage with customers to understand their fragrance preferences and curiosities and guide them in selecting the perfect scents from our collection.

• Utilise effective sales techniques to meet and exceed individual daily, weekly and monthly targets.

• Provide personalised recommendations and upsell complementary products to enhance the customer’s fragrance experience and satisfaction.

• With expert knowledge and effective storytelling, maximise new launches and overall portfolio mix of business.

• Actively cultivate a superior service culture focusing on the consumer as the # 1 priority by offering outstanding customer service and experiences to drive long term brand loyalty.

• Positively contribute to driving store & brand KPI’s including service excellence, brand consistency and improvement across all other key service drivers.

• Build and develop your own client base using exceptional service skills to nurture customer relationships, that you will maintain through a unique personal service.

Product Knowledge

• Demonstrate an in-depth understanding of Maison Crivelli\’s fragrance catalogue including the ingredients, scent profiles, the story behind the creations and the craftsmanship of each product.

• Stay informed about industry trends and competitors\’ products to effectively communicate the unique value propositions of Maison Crivelli\’s fragrances.

• Continuously expand your knowledge through training sessions and self-directed learning to confidently address customer enquiries and enhance the overall shopping experience.

Working as part of a team

• Collaborate closely with fellow Fragrance Ambassadors and store staff to achieve collective sales goals and maintain a cohesive team environment.

• Share best practices, tips, and insights with team members to optimise sales performance and deliver exceptional customer service consistently.

• Support team initiatives, such as store events, product launches, and promotional campaigns, to drive foot traffic and increase brand awareness for Maison Crivelli.

• Communicate relevant information and commercial feedback to the business manager and colleagues when required.

Standards

• Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising and hygiene standards. Always adhere to brand guidelines and correct utilisation of all selling/demonstration tools, taking regular action to ensure the counter complies with these.

• Complete all administration accurately, legibly and on time – including personal retail sales reporting and any other specific administration that is required by the BM.

Skills & Experiences desired

• Exceptional communication and interpersonal skills.
• Proven experience in luxury retail or a similar customer-facing role.
• Goal-oriented with a track record of meeting and exceeding sales targets.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work across all shifts, days and peak trading periods.